Job Description

About the Role

The Senior Manager, Learning & Development plays a pivotal role in driving the success of Gap Inc.’s Product-to-Market Transformation. This leader is responsible for designing and executing integrated talent and learning strategies that accelerate growth, build organizational capability, and enable our teams to work faster and smarter.

Operating within the Product-to-Market Transformation team, this role partners closely with program and talent workstream owners to design learning experiences that empower teams to move with agility, simplify ways of working, and sustain momentum across functions. You’ll shape a culture of continuous learning, digital enablement, and leadership excellence that directly supports Gap Inc.’s enterprise Product-to-Market transformation and growth objectives.

Gap Inc.'s Product-to-Market Tranformation is focused on fundamentally reshaping how work gets done through the integration of AI, advanced analytics, and modern ways of working. Working teams across Design, Merchandising, Merchandise Planning, Product Development, Sourcing, Supply Chain, and corporate functions, Product to Market Transformation drives greater agility, productivity, and innovation across the end-to-end business. This role will play a key part in advancing tranformation priorities by helping identify, implement, and scale AI-powered capabilities that enhance decision-making, improve business outcomes, and empower employees throughout the organization.

As a strategic thought partner, you’ll collaborate across business, HR, and technology teams to ensure our workforce is future-ready and aligned to the behaviors that drive speed, collaboration, and innovation.

What You'll Do

Learning & Development

• Design and deliver a holistic learning strategy that advances functional capability, leadership development, early talent, and enterprise transformation.
• Partner with workstream owners to embed learning solutions that accelerate adoption of new processes, technologies, and agile ways of working.
• Oversee the design, delivery, and measurement of scalable, adaptive learning programs that build capabilities including onboarding, theory, process, and technical training, and change leadership for both experienced employees and new employees.
• Curate and integrate innovative approaches—such as digital platforms, microlearning, social learning, and coaching networks—to promote faster skill development and
• performance uplift.
• Apply a test-and-learn mindset to measure impact, leverage data and feedback, and continuously improve outcomes that enhance workstream success.

Employee Experience & Engagement

• Champion a culture of learning, growth, and agility to enhance engagement and support adoption.
• Use modern instructional design and digital-first learning methods to create inclusive, personalized experiences that empower teams to operate with speed and confidence.
• Inspire employees to embrace change, simplify workflows, and build resilience during transformation.

Cross-Functional Collaboration

• Partner with HRBPs, business leaders, People Analytics, and Change Management to align learning strategies with enterprise initiatives.
• Act as a connector and influencer—bringing together cross-functional teams to share insights, accelerate learning cycles, and embed the principles of speed and simplicity into daily ways of working.

Who You Are

• 5+ years of experience in learning design, facilitation, and/or program delivery within fast-paced or retail environments; 3–5 years in enterprise-scale or transformational roles.
• Proven ability to lead learning strategies in complex, ambiguous, and rapidly evolving contexts, with a strong understanding of change acceleration and Speed adoption.
• Demonstrated growth mindset, agility, and resilience, with a focus on enabling teams to move faster and adapt continuously.
• Strong facilitation, content design, and stakeholder engagement skills with the ability to influence at all levels and drive alignment with Speed and transformation goals.
• Experience leveraging modern learning technologies and digital ecosystems to drive scalable, future-forward learning solutions.

Success in This Role Means

You will measure success through strengthened organizational capability, enhanced employee engagement, and accelerated skill development that enable Gap Inc.’s Product-to-Market transformation—especially the Speed initiative—to scale effectively. Your work will help teams learn faster, adapt quicker, and sustain behaviors that reinforce a culture of speed, simplicity, and continuous improvement.