Job Description

Your Role

The Application Services team plays a critical role in enhancing customer and technical collaboration while delivering all application development through a Platform and Technology Product Operation Model. The Sr Manager will report to the Director, IT Product Management. In this role you ensure successful delivery of engineering outcomes across platform or technology product teams but coordinating technical scope, timelines, and team velocity.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Manage staffing, including recruiting and hiring new team members as needed, based on assessments of the talent of the existing team’s talent and the labor needs
• Be responsible for overall implementation of departmental goals and objectives
• Manage control of activities such as systems design and analysis, applications and systems programming, database management, network systems, telecommunications, and data processing operations
• Be responsible for building and growing talent; support your team through encouragement and by example
• Implement strategic direction for the project, business unit or function as part of senior management team
• Owns end-to-end delivery status, ensuring transparency, accountability, and timely updates across stakeholders
• Collaborates closely with external vendors, as well as internal product and engineering leads to coordinate and manage delivery when third-party solutions are part of the implementation
• Collaborate with Product and Engineering Leads to scope, prioritize, and sequence work
• Remove blockers and ensure delivery stays aligned with roadmaps and business outcomes
• Monitor KPIs and delivery metrics; recommend adjustments as needed

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience

• Requires at least 10-year prior relevant experience, including 4 years of management experience

• Requires strong understanding of Agile delivery models and backlog management
• Requires ability to manage multiple complex workstreams and successfully interact with all levels of management
• Requires understanding of advanced management approaches such as scheduling for internal & external resources, prioritizing across competing requests, budget management and oversight, coaching & mentoring direct reports, risk management, and delegation
• Requires excellent verbal / written communication, collaboration, analytical and presentation skills
• Desired experience with AI/ML concepts and tools
• Desired expertise in best-practices process improvement or project management processes
• Preferred healthcare experience in enrollment, billing & payment

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

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