Job Description

Position Summary

The Senior Manager, HR Shared Services provides strategic leadership and operational oversight across a broad portfolio of Human Resources functions, ensuring the organization delivers consistent, efficient, compliant, and employee-focused HR services.

The Senior Manager provides leadership and direction to a diverse team spanning Labor Relations, Talent & Organizational Development, Benefits, HR Operations, Legal Support, and HRIS, creating alignment across functions while driving continuous improvement and operational excellence.

How You Will Make an Impact

• Provide strategic leadership and day-to-day oversight for the HR Shared Services organization, including Labor Relations, Talent & Organizational Development, Benefits, HR Operations, Legal Support, and HRIS.
• Establish clear priorities, operating rhythms, service expectations, and accountability across the Shared Services team.
• Build strong partnerships across HR and the broader organization to ensure HR services are integrated, responsive, and aligned with business needs.
• Identify opportunities to streamline, automate, and standardize HR processes while improving the employee and leader experience.
• Lead the development and implementation of scalable HR processes, policies, programs, and infrastructure to support organizational growth.
• Ensure HR practices and processes are administered consistently and in alignment with applicable employment laws, regulations, company policies, contracts, and collective bargaining requirements.
• Partner with Legal and Labor Relations leadership to identify and mitigate employee relations, compliance, labor, and organizational risk.
• Oversee HRIS strategy and data integrity, ensuring systems effectively support HR programs, reporting, analytics, and business decision-making.
• Partner with HRIS and HR Operations to improve data quality, reporting capabilities, workflow automation, and system utilization.
• Provide oversight of benefits administration and employee support, ensuring programs are effectively communicated, compliant, competitive, and aligned with organizational priorities.
• Support Talent & Organizational Development strategy, including leadership development, onboarding, performance management, succession planning, and talent programs.
• Use HR data and analytics to identify trends, inform decisions, and proactively address organizational opportunities and risks.
• Lead cross-functional HR projects and enterprise initiatives, including system implementations, organizational changes, acquisitions, integrations, policy changes, and process transformations.
• Develop and maintain strong relationships with senior leaders and serve as a trusted HR advisor on complex, cross-functional matters.
• Coach, develop, and hold direct reports accountable for performance, collaboration, execution, and service delivery.
• Create a culture of collaboration, continuous improvement, accountability, and customer service within the HR Shared Services team.
• Ensure appropriate documentation, controls, processes, and governance are in place across HR Shared Services.
• Identify emerging HR trends, technology opportunities, and industry practices that can improve organizational effectiveness and employee experience.
• Support broader HR strategy and organizational priorities as a member of the HR leadership team.

Areas of Oversight

The Senior Manager will provide leadership and oversight across the following functions:

Labor Relations

• Labor relations strategy and partnership
• Collective bargaining and contract administration support
• Grievance and labor issue management
• Employee relations partnership
• Labor compliance and risk mitigation

Talent & Organizational Development

• Leadership and manager development
• Performance management
• Talent and succession planning
• Onboarding and employee development
• Learning and development programs

Benefits

• Benefits administration and employee support
• Compliance and regulatory requirements
• Wellness and employee wellbeing programs
• Benefits communications and education
• Vendor and partner management

HR Operations

• HR service standards and process improvement
• HR reporting and operational metrics

Legal Support

• HR-related legal coordination and administrative support
• Employment documentation and compliance support
• Partnership with internal/external legal counsel
• Risk tracking, documentation, and case management support

HRIS

• HR technology strategy and administration
• HRIS data integrity and governance
• System enhancements and implementations
• Reporting and analytics
• Process automation and workflow optimization
• Integration between HR systems and business processes

What You Bring

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field required; advanced degree preferred.
• 5+ years of progressive Human Resources experience with increasing leadership responsibility.
• Experience leading multiple HR disciplines or a broad HR operations/shared services portfolio.
• Demonstrated experience leading and developing managers and cross-functional teams.
• Strong understanding of HR operations, employee relations, benefits, HRIS, talent development, and employment compliance.
• Experience managing complex, cross-functional HR initiatives and organizational change.
• Strong knowledge of HR systems, data management, reporting, and process improvement.
• Demonstrated ability to translate business needs into practical HR strategies and scalable solutions.
• Strong analytical and problem-solving skills with the ability to use data to drive

Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: Internal_Candidate_Eligibility_Form.2025

Total Rewards:

Salary will be competitive and commensurate with experience.

As a UGE employee you’ll receive the following:

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Requires ability to sit, stand and walk for extended periods of time
• Ability to communicate and interact with others in the English language, both oral and written
• Ability to pass all pre-screening clearances applicable to position qualifications

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQ

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

Salary Range / Hourly Rate

$125,000 - $135,000