Job Description

Key Responsibilities

Leadership:

• Manage and develop the HR (Associate Success) Shared Services team, fostering collaboration, accountability, continuous learning, and consistent service delivery.

• Build a culture for the team focused on customer service, accountability, continuous improvement, and operational excellence.

• Oversee core HR administrative services, including onboarding, benefits administration, employee life-cycle processes, records management, and offboarding.

• Provide coaching, mentorship, and day-to-day support to team members to promote professional growth and performance.

Process Optimization & Continuous Improvement:

• Identify and support opportunities to centralize, standardize, and improve HR operational processes across the region.

• Monitor emerging HR service delivery trends and technologies and provide recommendations to improve effectiveness.

• Support effective use of HR technology platforms and partner with stakeholders to improve system utilization and integration with business processes.

• Identify opportunities to leverage AI and automation to improve service delivery and reduce manual effort.

Compliance & Risk Management:

• Ensure HR service delivery practices comply with applicable labor laws, data privacy requirements, organizational policies, and internal controls.

• Maintain accurate, secure, and compliant employee records and documentation standards.

• Serve as an escalation point for complex HR service issues and support timely, effective resolution.

Employee & Leader Support:

• Partner with HR Business Partners, regional BYonder Care teams, Payroll, Finance, and business leaders to support evolving organizational needs.

• Ensure timely resolution of employee and Sr Director and below inquiries.

• Improve employee experience through streamlined processes and service delivery.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• Experience in HR operations, shared services, or a related field.

• Experience in a people leadership role, preferably managing teams across multiple European Countries.

• Experience as an HR Business Partner or Employee Relations Specialist.

• Solid knowledge of employment laws and regulations

• Proven experience managing AS and case management technology platforms

• Strong background in process optimization, change management, and project management.

• Strong leadership and people management skills.

• Strong analytical and problem-solving capabilities.

• Exceptional communication and interpersonal skills.

• Strong Customer-centric mindset.

• Ability to collaborate and influence across various stakeholders.

• Proficiency in AS technology and data management systems.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.