Job Description

Cherokee Nation Entertainment is seeking a strategic, analytical, and results-driven Manager, Finance Operations II to join our Finance leadership team. This high-impact role is responsible for improving financial operations across the enterprise through process optimization, regulatory compliance, financial analysis, collections management, and cross-functional collaboration.

This position offers a unique opportunity to influence enterprise-wide initiatives, partner with operational leaders, and drive continuous improvement across multiple gaming and hospitality properties. The ideal candidate will bring a strong background in gaming finance operations, revenue auditing, cage operations, process improvement, and project leadership.

• Identify opportunities to improve business processes and operational efficiencies through data analysis and performance measurement.
• Develop and implement improvement plans, including staff training and change management initiatives.
• Analyze financial and transactional data to identify trends, mitigate risks, and improve departmental performance.
• Evaluate systems and processes to maximize resource utilization and operational effectiveness.
• Maintain expert knowledge of Tribal, Federal, State, and Gaming regulations, including MICS, MTICS, and NIGC requirements.
• Conduct company-wide audits and site evaluations to ensure compliance and identify process improvement opportunities.
• Develop and implement policies and procedures that strengthen internal controls and support regulatory compliance.
• Partner with Gaming Commission representatives, internal departments, and external stakeholders to maintain compliance standards.
• Oversee the full collections lifecycle, ensuring compliance with all applicable regulations.
• Manage high-risk collections matters, including chargebacks, returned items, business-loss scenarios, and escalated accounts.
• Coordinate with Legal on bankruptcies, litigation matters, and recovery efforts.
• Monitor bad debt recovery initiatives and maintain accurate reporting and documentation.
• Lead or support construction projects, renovations, system implementations, and enterprise-wide initiatives.
• Collaborate with Finance, IT, Legal, Risk Management, Operations, and external vendors to improve business processes and implement new solutions.
• Assist in developing and managing departmental budgets, capital expenditures, and strategic initiatives.
• Support operational leaders through training, analysis, and performance improvement recommendations.
• Prepare and present daily, monthly, quarterly, and annual reports for executive leadership.
• Develop trend analyses, performance metrics, and operational insights to support decision-making.
• Provide recommendations that drive financial performance, operational efficiency, and organizational growth.

• Bachelor's degree in Finance, Accounting, Business, or a related field, or equivalent combination of education and experience.
• Minimum of 7 years of related experience in Gaming Finance Operations, Cage Operations, Revenue Audit, or similar financial operations environment.
• Experience leading projects, training employees, or guiding the work of others.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple projects and priorities with minimal supervision
• Experience working in multi-property gaming or hospitality environments.
• Knowledge of gaming regulatory requirements and internal control standards.
• Experience partnering with IT teams on system implementations and process improvements.
• Background in collections management, financial compliance, and audit functions.
• Strong financial analysis and reporting capabilities.
• Advanced problem-solving and critical-thinking skills.
• Excellent communication and presentation skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience with gaming systems and related software applications.
• Ability to build relationships across departments and influence positive change.
• Adaptability in a fast-paced, highly regulated environment.

Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country. As the retail, gaming and entertainment entity of the Cherokee Nation, it owns and operates a variety of restaurants, entertainment venues, retail shops, fuel/convenience stores, golf courses, hotels, a horse racing track and an RV campground. As the brand continues to expand its offerings and footprint, CNEremains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.