At Amazon Web Services (AWS), we live by the credo "Work hard. Have fun. Make history," and we're looking for a dynamic leader who embodies this spirit to join our Enterprise Customer Solutions Manager (CSM) organization. If you're passionate about developing talent, driving innovation, and making work both impactful and enjoyable, this role is for you!
You'll lead a high-performing team of CSMs while scaling impact through Individual Contributors who serve as Single Threaded Leaders across divisions. We're looking for someone who loves helping others achieve great things - whether that's coaching your team to reach their full potential or enabling customers to transform their businesses through cloud technology. You'll be dynamic and creative, ready to take on any challenge, and excited about making history with AWS.
As organizations navigate digital transformation, you'll help both our team and customers embrace change and drive innovation. We love people who use data to make decisions, think creatively about scaling solutions, and can express themselves thoughtfully. You'll build capabilities and scaling mechanisms that help your team operate more efficiently while delivering exceptional customer experiences. Most importantly, you'll create an environment where people love what they do, feel empowered to innovate, and are excited about contributing to our shared goal of customer success.
Key job responsibilities
Leadership & Team Development:
Strategic Impact:
Customer Success:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
CAN, ON, Toronto - 172,200.00 - 287,600.00 CAD annually
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
