Job Description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

At Schwab, you’re empowered to make an impact by challenging the status quo and delivering meaningful outcomes for clients. The Digital Retail Integrated and Core Experiences organization drives consistent, streamlined digital experiences across Schwab’s platforms. Within this organization, Digital Messaging owns the platforms and channels that deliver secure, scalable, and reliable messaging to millions of clients and advisors.

Role Summary

The Sr. Product Manager, Platform & Delivery Channels is the people leader accountable for the product direction and evolution of Schwab’s Digital Messaging platform and delivery channels, including email, SMS, mobile push notifications, web messaging, mobile app messaging, and related messaging capabilities. This leader sets the channel strategy, standards, orchestration patterns, and decisioning capabilities that guide how, when, and where messages are delivered, in partnership with technology and control teams, to support relevant client experiences at enterprise scale.

You will lead and develop product management professionals responsible for platform strategy, analytics, roadmap delivery, channel capabilities, operational health, and continuous improvement. You will translate enterprise priorities into clear team outcomes, make portfolio and resource tradeoffs, remove barriers across teams, and create the conditions for accountable, inclusive, high-quality execution.

Key Responsibilities

• Own the Digital Messaging platform and channel roadmap to meet client and business needs.
• Partner with technology and control teams to keep messaging reliable, scalable, and compliant.
• Set standards for how, when, and where messages reach clients.
• Define product success measures and use them to assess outcomes.
• Set investment priorities that balance business value, platform health, and risk.
• Align cross-functional partners on shared priorities and ownership.
• Establish consistent product practices that support effective delivery.
• Use client feedback and operational insights to improve messaging capabilities.
• Give leaders clear recommendations to support timely decisions.
• Advance responsible use of new technology, including AI, to improve messaging.
• Coach product professionals to strengthen their skills and career growth.
• Set clear team goals and hold team members accountable for results.
• Build an inclusive team that attracts and retains talent.
• Lead with transparency and sound judgment to protect client trust.
• Establish consistent AI habits and shared practices across the team
• Lead teams to establish AI habits, implement

What you have

Required Qualifications

• Bachelor’s degree or equivalent practical experience
• 7+ years product management or relevant experience
• Direct people management experience, including setting objectives, conducting performance reviews, and developing product professionals
• Strong business and technology acumen, with the ability to balance product delivery, platform reliability, and risk
• Strong analytical and problem-solving skills, with the ability to use data to guide decisions
• Proven ability to build relationships with senior business and technology leaders and deliver results across a complex organization
• Excellent communication skills, including the ability to explain complex issues and difficult tradeoffs in clear business terms
• Experience applying agile and lean product practices to deliver measurable outcomes
• Experience leading AI-enabled capabilities within a digital platform or regulated environment
• Experience assessing AI opportunities, defining measurable outcomes, and leading prioritization decisions
• Experience establishing AI operating standards and developing leaders and teams in the use of AI

Preferred Qualifications

• Prior financial services industry experience
• Experience in scaled agile practices (SAFe); Experience in AI delivery models
• Experience in use of MS project, Jira, Confluence, Rally, and SharePoint

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.