NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.
NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.
NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.
At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America.
Other recent awards include:
NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!
What You’ll Do:
NetDocuments is seeking a Senior Customer Support Manager who is driven to be an operator, innovator, and leader. They will lead the global Frontline Support teams within the NetDocuments Customer Support organization managing both individual contributors and Team Leads. They are a senior operational and strategic leader responsible for ensuring service excellence, cross-functional influence, and continuous improvement across their portfolio. Operating within a follow-the-sun support model serving our customers worldwide, the Senior Manager plays a critical role in shaping team capability, operational maturity, and the overall customer experience — and works closely with the Senior Director of Customer Support along with Product and Engineering leadership to ensure the voice of the customer drives business decisions.
You will:
What You’ll Need to be Successful:
What Will Make You Stand Out:
What You’ll Love About NetDocuments:
Compensation Transparency:
The compensation range for this position is: $140,000 - $160,000 including bonus.
The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations
Equal Opportunity
NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.
NetDocuments is enterprise content management in the cloud. Small to large organizations, including many of the Am Law 100 firms, rely on NetDocuments’ modern, secure solution for intelligent and confidential document and email management. With decades of document management experience, NetDocuments continually enhances the application, providing customer firms the most innovative solution for document and email management available in the market today. By eliminating on-premises or hosted system hardware and moving into the security of the cloud, the IT burden is dramatically decreased, reducing the cost and complexity of the DMS.
No other cloud-based document management solution is more secure than NetDocuments. Data security and strict digital asset protection are key differentiators of the service that allow law firms and other industries with strict compliance and security guidelines to confidently store and collaborate on their documents and email. Additionally, our powerful integrations with Microsoft Office allow for smart editing, drafting, searching, and version control. Extranets, secure links, and client portals provide collaboration and security to outside parties who need real time access to their documents.
The pillars of our service include mobility, secure collaboration, disaster recovery, and compliance, and our SaaS (subscription-as-a-service) model requires us to proactively engage with our customers, ensuring we are meeting stringent requirements on a day-to-day basis. This includes managing a robust network for technical support and communities to share knowledge and insight regarding best practices.
