Job Description

SENIOR MANAGER, CLINICAL OPERATIONS

DEPARTMENT: Health Care Services (HCS)

REPORTS TO: Chief Clinical Officer (CCO)

LOCATION: Memphis or Nashville, Tennessee | Multi-Site Travel Required

STATUS: Full-Time | Exempt

ABOUT PPTNM

Planned Parenthood of Tennessee and North Mississippi (PPTNM) has been a trusted provider of high-quality, compassionate, and affordable reproductive healthcare for over 80 years. With health centers in Memphis, Nashville, and Knoxville, we are dedicated to empowering individuals through exceptional patient care, accurate sexual health education, and unwavering advocacy for reproductive rights.

Our mission is to improve health and well-being by providing high-quality, nonjudgmental sexual healthcare, honest and accurate sexuality education, and reproductive health and rights advocacy.

YOUR IMPACT

Are you a collaborative healthcare operations professional who enjoys supporting teams, strengthening processes, and helping health centers deliver exceptional patient care?

The Sr. Manager, Clinical Operations serves as a key operational partner to the Chief Clinical Officer (CCO), supporting the coordination, consistency, and effectiveness of clinical operations across PPTNM's health centers.

Working under the direction and leadership of the CCO, this position provides hands-on operational support to Clinic Managers and Health Care Services teams, helping advance organizational priorities related to patient experience, quality control, quality risk management, staffing, training, and operational performance.

The Sr. Manager serves as a first point of contact for designated operational needs and escalations, assists with monitoring health center performance, and helps ensure timely follow-through on identified opportunities for improvement. This role also provides technical and administrative support related to EPIC, reporting, site reviews, and facility needs.

Success in this position requires strong healthcare operations knowledge, organization, sound judgment, collaboration, and the ability to coordinate multiple priorities while supporting the CCO's overall direction and accountability for health center operations.

Key Relationships

• Chief Clinical Officer (CCO)
• Clinic Managers and Health Center Supervisors
• Health Care Services Team Members
• Clinical Leadership and Quality/Risk Management Teams
• People Operations (HR) Team
• Facilities
• EPIC/Information Technology Support
• Other PPTNM Department Leaders

WHAT YOU'LL DO

Clinical Operations & Clinic Manager Support

• Serve as an operational partner to the CCO, supporting the coordination and implementation of clinical operations priorities across health centers.
• Provide first-line operational guidance and support to Clinic Managers, helping address routine questions, challenges, and emerging needs.
• Serve as an initial point of contact for designated operational escalations, coordinating appropriate follow-up and involving the CCO or other departments as needed.
• Support Clinic Managers following operational reviews, approvals, or sign-offs to help ensure expectations, corrective actions, and next steps are implemented.
• Assist with maintaining consistent operational practices, communication, and standards across health center locations.
• Conduct site visits and operational reviews to identify opportunities for improvement and support timely follow-through.

Clinic Performance, Quality & Risk Management

• Support the CCO in monitoring health center performance, patient experience, quality control (QC), and quality risk management (QRM) activities, and partnering with Sr. Manager, QRM when and where applicable.
• Assist with developing, tracking, and maintaining health center key performance indicators (KPIs) and operational dashboards.
• Review site performance data, identify trends or concerns, and communicate findings and recommendations to the CCO and Clinic Managers.
• Coordinate site reviews and assist with follow-up on identified operational, quality, and risk management concerns.
• Partner with designated clinical and quality leaders to support implementation of corrective actions, process improvements, and established standards.
• Help ensure timely completion of assigned operational and quality improvement activities.

Recruitment, Onboarding & Training

• Partner with People Operations (HR) Team, the CCO, and Clinic Managers to support recruitment, interviewing, and selection of new Health Care Services staff and supervisors.
• Coordinate and support consistent onboarding and orientation of newly hired health center team members.
• Assist Clinic Managers with onboarding schedules, operational training, required documentation, and new-hire readiness to ensure all new hires are onboarded in alignment with accreditation and affiliate standards.
• Support training and development needs for Health Care Services staff, including reinforcement of established workflows, systems, and operational standards.
• Identify opportunities to improve consistency and effectiveness in recruitment, onboarding, and training practices across locations.

EPIC Systems, Reporting & Operational Support

• Serve as a designated EPIC subject matter expert (SME), providing operational guidance and support to health center teams.
• Assist with EPIC workflows, troubleshooting, and coordination of system-related questions and issues with appropriate technical resources.
• Support patient profile merge processes, data accuracy, and related reporting in accordance with established access permissions and procedures.
• Assist with developing and maintaining operational reports used to monitor site performance and support decision-making.
• Support implementation of system updates, workflow changes, and training related to EPIC and other clinical operations tools.

Facilities Coordination & Health Center Standards

• Partner with the CCO and Facilities Lead to identify, communicate, and follow up on health center facility needs.
• Support Clinic Managers in reporting and tracking facility concerns, including cleanliness, repairs, maintenance, and general site readiness.
• Assist with monitoring consistency in health center appearance, cleanliness, and established operational standards.
• Coordinate follow-up on facility-related concerns to help ensure timely resolution and appropriate escalation.
• Support site readiness and operational continuity during facility repairs, maintenance, or other disruptions.

Communication, Coordination & Follow-Through

• Maintain regular communication with the CCO regarding health center needs, performance trends, operational concerns, and outstanding priorities.
• Coordinate with Clinic Managers and cross-functional teams to support timely resolution of operational issues.
• Track assigned initiatives, action items, and improvement activities to ensure appropriate follow-through.
• Support implementation of CCO-directed operational priorities and special projects.
• Perform other duties as assigned to support Health Care Services and PPTNM's mission.

WHAT YOU BRING

• Strong understanding of clinic healthcare operations and health center workflows.
• Ability to support and coach Clinic Managers and health center staff while maintaining appropriate leadership and escalation boundaries.
• Working knowledge of patient experience, quality control, quality risk management, and operational performance monitoring.
• Strong organizational, communication, problem-solving, and follow-through skills.
• Ability to analyze operational data, identify trends, and support improvement initiatives.
• Proficiency with electronic health records, preferably EPIC, and healthcare reporting tools.
• Ability to coordinate multiple priorities across health center locations.
• Sound judgment, discretion, adaptability, and a collaborative approach to working with clinical and operational teams.
• Commitment to PPTNM's mission, values, and patient-centered approach to healthcare.

QUALIFICATIONS

Education

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field preferred.
• Equivalent combinations of education and relevant healthcare operations experience may be considered.

Experience

• Minimum of five (5) years of progressive experience in healthcare operations, outpatient practice management, or a related healthcare administrative role.
• Experience supporting clinical operations, health center management, or multi-site healthcare teams.
• Experience with staff recruitment, onboarding, training, and operational coordination.
• Demonstrated experience with quality improvement, operational reporting, and performance monitoring.
• Experience using electronic health records and supporting clinical workflows.
• EPIC experience strongly preferred.
• Prior supervisory or Clinic Manager experience preferred.

Additional Requirements

• Based in Memphis or Nashville, Tennessee.
• Ability to travel regularly among PPTNM health center locations, including Knoxville.
• Flexibility to provide on-site operational support as needed.
• Valid driver's license, reliable transportation, and appropriate automobile insurance.

WHAT WE OFFER

• Competitive Compensation – $80-90K. Salary commensurate with experience and qualifications.
• Comprehensive Benefits – 100% employer-paid Medical, Dental, Basic Life/AD&D, Short-Term Disability, and Long-Term Disability for employee-only coverage, subject to plan terms.
• Additional Benefits – Vision, Life Insurance Buy-Up options, Pet Insurance, and Plum Benefits.
• 401(k) with Employer Matching Opportunity – Subject to applicable retirement plan provisions.
• Generous Paid Time Off – 15 vacation days in the first year (prorated), 2 Floating Holidays, and 10 Paid Holidays.
• Professional Development – Opportunities to expand healthcare operations knowledge and contribute to organizational improvement.

JOIN US!

At PPTNM, exceptional patient care depends on strong teamwork, reliable operations, and a shared commitment to quality and compassion.

As our Senior Manager, Clinical Operations, you will help strengthen the systems, processes, and support that allow our health center teams to focus on what matters most—our patients.

Join us in making a meaningful difference in the communities we serve!

OUR COMMITMENT TO INCLUSION

PPTNM is an equal opportunity employer committed to maintaining a diverse, inclusive, and equitable workplace. We do not discriminate based on any characteristic protected by applicable law and provide reasonable accommodations to qualified applicants and employees in accordance with applicable requirements.

E-VERIFY PARTICIPATION

PPTNM participates in E-Verify to confirm employment authorization in the United States.

DISCLAIMER

This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of responsibilities, duties, or qualifications. PPTNM reserves the right to modify duties and responsibilities as organizational needs evolve. This job description does not constitute a contract of employment.

COVID VACCINATION REQUIREMENT FOR CANDIDATES SEEKING EMPLOYMENT

PPTNM maintains employee health and safety requirements in accordance with applicable law and organizational policy. Candidates may be required to comply with applicable vaccination, infection prevention, and occupational health requirements, subject to reasonable accommodations as required by law.