Job Description

Job Title:

Sr. Manager, B2B Sales

Job Description

The Senior Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,

adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

You Have

• 8+ years of inside sales experience with 5 years as an inside sales manager (not renewals or customer success)
• 5+ years of people leadership, team leadership, or team coaching/ mentorship experience
• For the Philippines market, experience selling to Filipino clients or working in the Philippines
• Sales and Sales Management experience preferably in a technology, IT, SaaS, or Human Capital / Consulting
• Track record in both hunting and farming sales
• Expertise in scaling businesses in a high-growth market
• Willingness to coach and provide guidance to team members to improve the sales skills of the team

You Will

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help the team to resolve challenges to support sales opportunities
• Monitor and lead team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with the Sales Director and externally facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets, and client performance targets (CPTs)
• Work with internal functional resources and external partners to develop a coaching platform
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met
• Work with teams and management to improve sales processes and achieve a positive customer experience
• Lead team to buying/renewal process to achieve greater client satisfaction

Location

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time