Job Description

YOUR NEW TEAM

Join our high-performing Hay Americas Solutions team comprised of professionals from diverse cultures and backgrounds, including top-producing Hays Recruitment professionals with experience from our global businesses.

We enjoy working together in a fast-pace, relentless, client solutions driven environment while also taking part in various social events like team lunches, team bonding activities, and happy-hours to celebrate team and individual success.

The Sr. Manager, Americas Solutions supports the design, positioning, and application of client-focused workforce solutions across the Americas, leveraging Hays’ Enterprise services to create scalable, compliant, and commercially compelling solutions.

Working with Sales, Delivery, Marketing, Implementation, Commercial, Bids, Contracts and regional/global teams, the role translates client objectives and market insight into practical solution recommendations, value propositions, and proposal content.

ROLE PURPOSE

• Develop Americas-focused workforce solution designs across permanent, contingent, and services-based work models.
• Strengthen Hays’ commercial positioning by translating solution capability, market insight and delivery expertise into clear value stories, proposal content, and client-facing materials.
• Identify client needs, market opportunities, service gaps, and technology innovations that inform Hays’ go-to-market approach.

PRIMARY RESPONSIBILITIES

Solution Design & Workforce Strategy

• Design customized workforce solutions aligned to client objectives, industry requirements, operational realities, and Hays governance standards.
• Shape solution approaches across Hays’ Enterprise offerings including MSP, RPO, Direct Sourcing, Services Procurement/SOW, and adjacent workforce models.
• Develop operating concepts, governance frameworks, service models, workflows, and implementation considerations.
• Translate discovery outputs and stakeholder priorities into practical solution architectures, value propositions, and data-informed recommendations.

Sales, Client Development & Pre-Sales Enablement

• Serve as a Solutions subject matter expert across the sales lifecycle and strategic client accounts.
• Partner with Sales, Delivery, Commercial, Bids, Contracts, Implementation, and regional teams on discovery, solution shaping, commercial modeling, and enterprise-level pitches.
• Support client workshops and solution reviews by articulating Hays’ capabilities, client value, ROI, and transformational outcomes.

Program Design, Delivery Alignment & Implementation Handoff

• Define service delivery models and identify key operational dependencies, risks, and transition considerations for new or expanding solutions.
• Provide clear handoff to implementation and delivery teams to preserve alignment between commercial commitments, solution design, and operational execution.

Technology, Data & Innovation

• Maintain awareness of workforce technologies, including VMS, ATS, CRM, analytics, automation, AI, and digital tools.
• Provide input on platforms such as SAP Fieldglass, Beeline, Magnit, Workday VNDLY, and adjacent workforce technologies.

Compliance, Governance & Risk Awareness

• Incorporate labor law, co-employment, worker classification, IC compliance, tenure, data privacy, regional regulation, and SOW governance considerations into solution recommendations.
• Advise internal stakeholders on risk considerations and mitigation approaches for contingent labor, services procurement, and broader workforce solutions.

Market Review, Product & Service Development

• Gather input from internal stakeholders, clients, prospects, partners, and analysts to validate market needs.
• Support go-to-market strategy through research, insight synthesis, positioning recommendations, and enablement materials.

Insight Sharing, Thought Leadership & Content Generation

• Partner with Bids and Marketing/Creative teams to develop accurate, compelling content that supports sales

Knowledge & Skills

• Strong understanding of MSP, RPO, Direct Sourcing, VMS, Services Procurement, and contingent labor program lifecycles.
• Knowledge of workforce technologies, including VMS, ATS, CRM, analytics, reporting, automation, and collaboration tools.
• Ability to convert client needs, market trends, workforce challenges, and technology innovation into practical solution recommendations.
• Strong writing, storytelling, proofreading, proposal development, and presentation skills for client-facing and internal materials.
• Analytical, detail-oriented, and commercially aware, with the ability to synthesize complex inputs into clear recommendations.
• Able to manage multiple priorities and coordinate cross-functional input in a matrix environment.
• Proficient in Word, Excel, PowerPoint, Teams, and CRM/database tools; familiarity with Power BI, Tableau, Miro, or similar tools is advantageous.
• Confident engaging with Executive, Procurement, HR, Resourcing, Sales, Delivery, Marketing, Commercial and Implementation stakeholders.

WHAT YOU'LL NEED TO SUCCEED

• 8+ years in workforce solutions, talent acquisition operations, or contingent labor management, including at least 3 years in solution design, program management, or pre-sales/commercial roles within an MSP, RPO, or staffing environment
• Proven track record translating client needs and market opportunities into scalable solution designs across multiple workforce models (MSP, RPO, Direct Sourcing, Services Procurement); experience building or improving service delivery models and operational frameworks
• Strong cross-functional stakeholder management experience — comfortable presenting to C-suite, procurement, and HR leadership; demonstrated ability to synthesize input from Sales, Delivery, Compliance, and Technology teams in a matrix environment

WHAT YOU'LL GET IN RETURN

Base salary range of $120,000 to $145,000, 20% target bonus opportunity

• PTO starting at 22 days, plus 4 floating holidays
• Competitively priced medical, vision, and dental plans
• 401(k) with guaranteed match and fast-paced vesting schedule
• Initial and continuous training & support from Learning & Development for your professional growth. 

What you need to do now

Excited yet? If you're already itching to take the next step to achieving your career goals, apply now.

More about us

Hays is the world's leading recruitment experts. Last year we placed 80,000 people in permanent jobs and over 250,000 people in to temporary roles globally. We employ over 13,000 recruiting experts in 32 countries  with opportunities for growth, leadership and travel. And enjoy an unrivalled position as the number most followed staffing company on LinkedIn, with over 6 million followers. 

For us it starts with people. By combining years of hands-on experience with global and local expertise, we deliver tangible insights that help move our customers forward.  

We challenge the status quo in our ways of working, our technology and tools, and how we envisage the future of stronger, fairer, more inclusive working environments for everyone.

Hays is committed to building a thriving culture of diversity that embraces people with difference backgrounds, perspectives, and experiences. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local laws. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees