Job Description

Job Location: GHP CORPORATE - LOS ANGELES, CA 90017,

Position Type: Full Time,

Salary Range: $26.00 - $28.00 Hourly, As a Sr. Leasing Specialist, you will play a crucial role at GHP. You will serve as a seasoned sales professional with demonstrated success. You will provide leadership and mentoring to Leasing Specialist, promoting a positive work environment that encourages collaboration and teamwork. The ideal candidate will have an outgoing and driven personality, as well as an entrepreneurial mindset.

REPORTS TO: Leasing Manager

HOW YOU WILL CONTRIBUTE

Customer Service

• Provide a memorable leasing experience for prospective residents through completing creative and personalized tours.
• Travel from the Leasing Concierge Center to the client’s preferred communities to showcase all GHP DTLA Luxury properties daily.
• Create a sense of community and an outstanding living experience for new residents.
• Assists with all prospect inquiries including application process, tour coordination, lease administration, and approval process to ensure the new resident has the best move-in experience attainable.
• Works closely with the Client Operations Manager to ensure the leasing team is providing a seamless tour and move-in experience at the company’s highest standards.
• Demonstrates service excellence through the demonstration of company values, our employee promise, policies, and initiatives.

Sales and Marketing

• Maintains a working knowledge of all community features and benefits and ensures these are showcased during the sales process with all prospects.
• Demonstrates a sense of urgency when making appointments for future residents to visit our communities.
• Continuously reach out to potential residents with tailored updates - from the ideal floorplan they’ve had in mind to the lifestyle in the neighborhood.
• Creates a pipeline of prospects by ensuring all leads are followed up and addressed daily.
• Adheres to sales and occupancy goals, and service standards by consistently delivering a strong closing ratio.
• Shop competitive properties and stays up to date with the competitive market
• Develops and maintains Reputation Management and Marketing Activities

Operations

• Maintains a fundamental working knowledge of all lease documentation and resident guide policies and procedures (e.g., Fair Housing guidelines, renter’s insurance policy, lease forms, agreements, etc.)
• Able to communicate leasing qualifications to prospective residents
• Follow the GHP hospitality standards by ensuring the 'model' apartments and target apartments are ready for the show (e.g., cleanliness, WOW fridge, green apples)
• Organize prospect and leasing files
• Input resident and other pertinent information into the company accounting system
• On the move-in day, collect move-in funds, renters insurance and perform a move-in inspection, when needed.
• Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the resident’s move-in date.
• On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process, when needed.

Leadership

• Identifying market trends to increase future occupancy and provide recommendations to the Leasing Manager
• Train and collaborate with Leasing Specialist to identify and solve any leasing issues that arise
• Ensure WOW fridges for all model units are restocked
• Assist the Leasing Specialist with file compliance for approval and second closing deals.
• Responsible for shopping competitive properties and performing a bi-weekly market survey
• Organize weekly leasing and traffic reports for Leasing Manager and Regional Sales Manager.
• Responsible for leading weekend sales huddles.
• Responsible for sending nightly “Daily Activity Report” for the Leasing Concierge Center.
• Additional job duties and responsibilities as needed.

Qualifications: YOU HAVE:

• Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment
• Personable, positive, team-oriented mindset
• Strong communication
• Ability to multitask, work independently, and manage competing requests and priorities
• High school diploma or equivalent experience
• 3-5 years of practical experience in sales required
• Knowledge of Fair Housing preferred
• General computer skills required
• Must pass background and drug test screening

PHYSICAL REQUIREMENTS

• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
• Constantly positions self to bend, stoop, reach, and lift
• Occasionally lift/move/carry up to 25 lbs. with/without assistance
• Frequently lift/move/carry 10 lbs
• Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitors
• Ability to remain in a stationary position for extended periods of time.
• Frequently operates a computer, 10-key, and other office productivity machinery.
• Constantly works in low to moderate noise levels
• Constantly works in outdoor weather conditions
• Must have a valid California driver’s license & car insurance
• Must have a personal vehicle for business use

SCHEDULE HOURS

• Must be available to work on weekends
• Shift schedule 9 am-6 pm and/or 10 am- 7 pm
• 40 Hour weekly commitment required