Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing; it’s outsmarting. To learn more, visit www.liveops.com.
The Sr. Learning Operations Analyst possesses extensive knowledge and expertise in media development, adult learning principles, training methodologies, and emerging trends in the field of learning and development.
The Purpose of Your Role As a Sr. Learning Operations Analyst at Liveops, you will be instrumental in advancing our learning and development initiatives. Your role involves creating sophisticated eLearning content, staying updated with industry trends, and implementing cutting-edge learning technologies to enhance the learning experience. You will evaluate new tools, drive process improvements, and provide strategic insights to foster a culture of continuous learning. Additionally, you will mentor team members, share your expertise, and contribute to the team's growth and the effectiveness of our learning programs.
The Qualifications We’re Looking For
Bachelor’s degree or equivalent years of experience
Degree or certification in Instructional Design, Education/Educational Technology, Design preferred
Minimum 5 years industry experience
Knowledge of learning design and visual impact on retention
Proficiency in learning technologies and content alignment with learner needs
Expertise in Storyline, Captivate, Camtasia, Adobe Creative Suite, HTML 5, and video editing software
Advanced Storyline skills in triggers and variables
Demonstrated experience in video editing and creation
Strong portfolio showcasing a variety of development software skills
Ability to perform QA on digital media
Familiarity with JavaScript editing
Excellent communication, organizational, and attention to detail
The Competencies You Bring
Conceptual Thinking
Data Gathering and Analysis
Problem Solving, Business Acumen, and Use of Technical/Functional Expertise
The Value You Deliver
Partner with Instructional Designers to finalize module development
Utilize text-to-speech audio tools to create and synchronize narration/character audio
Perform a rigorous Quality Assurance check of all content bound for agent consumption
Create new, client-branded Storyline and Rise templates for use in agent certification
Use available agent survey data and Business Intelligence (BI) tools to identify and resolve development-related issues
Encourage a culture of innovation by engaging in open and collaborative discussions with others
Research and explore innovative learning methodologies, emerging technologies, and multimedia resources that may enhance the effectiveness and engagement of the agent learning experience
Expand the technical boundaries of department learning development tools through the creation of advanced interactions, animations, simulations, branching scenarios, templates, and gamification
Provide support, answer questions, and offer guidance on all development-related matters
Be available to provide additional opportunities for training, coaching, or mentoring
Proactively identify development-related issues and provide specific feedback when required
Identify opportunities for process improvement and contribute to the continuous improvement of learning development processes and tools
Demonstrate professionalism, integrity, and a strong work ethic in all work
Essential Job Functions
Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.
Ability to sit or stand at a desk for extended periods of time while working on a computer.
Available for virtual meetings in a non-distracted environment.
Ability to work independently and meet deadlines.
Craft advanced eLearning modules and collaborate on design.
Perform thorough checks and utilize feedback for content enhancement.
Drive the adoption of new learning technologies and mentor the team.
Human-Led, Tech-Powered Customer Service
For over 25 years, Liveops has redefined customer support by combining technology with real human connection. We help some of the world’s most recognized brands deliver flexible, scalable, and high-touch customer service, built on care, trust, and performance. It’s not outsourcing. It’s outsmarting.
What We Do:
• Deliver reliable, high-quality support across industries including retail, healthcare, insurance, and financial services.
• Provide flexible, tailored solutions that enhance customer satisfaction and drive business success.
• Empower independent agents to connect meaningfully with customers, fostering loyalty and trust.
Why Liveops?
Our agent-first approach and commitment to innovation ensure seamless service delivery that benefits both brands and customers.
Join Us:
• Interested in becoming an independently contracted agent https://join.liveops.com/
• Looking to partner with Liveops for your business? https://liveops.com/contact/
