Job Description

As the Senior Lean Operations Manager, you will lead all aspects of work driving continuous improvement culture and embedding Lean principles across the IDEXX enterprise. Managing a team of Lean Leaders, you will be responsible for supporting the IDEXX Excellence System, driving process optimization and productivity improvements.

The ideal candidate brings management experience, possesses robust problem-solving skills and has a proven track record of implementing Lean principles within an operating system to achieve measurable results.

PRIMARY DUTIES AND RESPONSIBILITIES:

Develops, implements, and sustains Lean transformation strategies aligned with the IDEXX Excellence System.

• Conducts value stream mapping to identify inefficiencies and areas for improvement.

• Establishes and monitors KPIs to track continuous improvement efforts.

• Collaborates with leadership to prioritize improvement opportunities and allocate resources.

• Manages staff and/or supervisors of the Lean team within Operational Excellence, planning and assigning work, monitoring activities and evaluating performance.

• Manages escalated/critical issues.

• Administers employment actions, provides coaching and guidance to staff and promotes staff training and development.

• Contributes to development of strategy and direction.

• May coordinate work of outside vendors and contractors.

• Communicates with other related departments to coordinate work and resolve issues as needed.

• Provides internal and/or external customer feedback and leads/participates in teams related to new or ongoing project work and other areas as needed.

• Utilizes data, metrics and system tools to ensure efficiency and to maximize customer experience.

• Identifies problems, obstacles and opportunities and proactively acts to address issues. Strives for continuous improvement.

• Prepares reports and other information summarizing work activities and reports results to peer groups as well as senior management.

• Prepares various analyses as needed to highlight issues and resolve questions.

EDUCATION:

• Bachelor’s degree in Engineering, Business Management, Operations or equivalent combination of education and experience required. Master’s degree or equivalent preferred.

REQUIRED SKILLS AND ABILITIES:

• 7+ years of management skills and ability.

• Proficiency in Lean methodologies and operating system deployment

• Ability to organize, prioritize and direct work activities.

• Experience with ERP systems and process mapping software

• General business knowledge required, including specific knowledge of businesses supported.

• Excellent customer service and business relationship-building skills required.

• Reasoning, problem solving and analytical skills to resolve issues.

• Project management and change management skills and abilities.

• Communication skills, both verbal and written.

• Personal computer skills, including Microsoft Office.

PHYSICAL DEMANDS:

• Extensive sitting, standing and computer use.

• Extend and reach with hands and arms and use hands and fingers.

• Occasionally required to climb, balance, bend, stoop, kneel or crouch.

• May be required to lift, move and carry up to 50 pounds.

• Fluency in the English language

• Travel required.

• Some positions may work with exposed moving electro-mechanical parts and may require proper protective equipment

WORK ENVIRONMENT:

• General office environment.

• Normal office noise level, with occasional moderate noise.

LEVELING GUIDE:

• Provides leadership and direction typically though Managers and potentially Sr Managers. Develops departmental plans, including business and/or organizational priorities.

• A large, strategically important unit/group/area/function/program with a large market.

• Related unit/group/area/function/program(s) with a large market.

• A moderately-sized unit/group/area/function/program(s) covering a major region.

• In some instances is responsible for function/program only without subordinate Managers/Supervisors/Staff.

• Adapts and executes functional or departmental business plans and contributes to the development of functional or departmental strategies. Frequently has multi-country responsibilities. Objectives for assigned unit/area defined by upper management. Latitude to make decisions to achieve defined goals. Failure to achieve objectives will have major impact on unit and the organization.

• Decisions are guided by Company and functional strategies, priorities and resources.

• Brings together multiple disciplines and specialties to solve complex problems.

• Typically 7+ years' Supervisory/Managerial experience, with in-depth experience in the areas managed. Proven leadership skills.

What you can expect from us:

• An annual salary target of $160,000K - $170,000K

• Opportunity for annual cash bonus

• Opportunity for performance based annual merit increase

• Health / Dental / Vision Benefits Day - One

• 5% matching 401k

• Generous PTO benefits

• Additional benefits including but not limited to pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and m

• Why IDEXX?

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

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