Area(s) of responsibility

Mandatory Skills & Experience

Experience

• 6 – 8 years of total Salesforce development experience.
• Hands-on experience designing and delivering at least 2 end-to-end Salesforce implementations as a developer or senior developer.

Salesforce Core Clouds (Mandatory)

• Strong hands-on experience with Sales Cloud — Lead/Opportunity management, forecasting, sales processes, automation.
• Strong hands-on experience with Service Cloud — Case management, Omni-Channel, Knowledge, Service Console, Entitlements.

Custom Development (Mandatory)

• Expert-level Apex — classes, triggers, trigger frameworks, asynchronous Apex (Batch, Queueable, Scheduled, Future).
• Strong Lightning Web Components (LWC) development; Aura experience is a plus.
• Proven integration experience — REST/SOAP APIs, Apex callouts, Platform Events, Named Credentials, OAuth flows.
• Solid understanding of Salesforce security model — profiles, permission sets, sharing rules, OWD, field-level security.
• Experience with SOQL/SOSL optimization, governor limits, and large data volume considerations.

Agentforce / AI (Mandatory or Strong Plus)

• Hands-on experience with Agentforce / Agent Builder OR demonstrable experience with Einstein Copilot, Prompt Builder, or Einstein GPT
• Understanding of Data Cloud concepts — data streams, identity resolution, calculated insights, segmentation.
• Familiarity with Einstein Trust Layer, prompt engineering, and grounding techniques (RAG).

Tools & DevOps

• Proficiency with SFDX, VS Code, Git, and CI/CD pipelines (Copado, Gearset, AutoRABIT, Flosum, or Azure DevOps).
• Experience with change set, unlocked packages, or 2GP for deployments.