Typical tasks and responsibilities will include:
• Accountable for establishing, documenting, and publicising the Service Design and Transition processes and strategy, which will include the Service Design Package and Service Level package
• Defining and implementing service acceptance criteria for both new and changing applications
• Building and maintaining internal and external relationships at senior stakeholder level in order to articulate and guide projects and programmes in accordance with the delivery lifecycle providing for a demand and resource plan to be maintained and managed
• Leading the production of all Service Introduction artefacts including creating and negotiating Service Level Agreements for handing over to the operational support teams
• Acting as a key member of the Design Authority and ensuring that proposed solutions fit within the IT Operating model and IT Strategy
Colt Technology Services (Colt) is a global digital infrastructure company which creates extraordinary connections to help businesses succeed. Powered by amazing people and like-minded partners, Colt is driven by its purpose: to put the power of the digital universe in the hands of its customers, wherever, whenever and however they choose.
Since 1992, Colt has set itself apart through its deep commitment to its customers, growing from its heritage in the City of London to a global business spanning 40+ countries, with over 6,000 employees and more than 80 offices around the world. Colt’s customers benefit from expansive digital infrastructure connecting 32,000 buildings across 230 cities, more than 50 Metropolitan Area Networks and 250+ Points of Presence across Europe, Asia, the Middle East, Africa and North America’s largest business hubs.
Privately owned, Colt is one of the most financially sound companies in the sector. Obsessed with delivering industry-leading customer experience, Colt is guided by its dedication to customer innovation, by its values and its responsibility to its customers, partners, people and the planet.
For more information, please visit www.colt.net
