The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.
Work Location: Country Club Hills, IL
Work Schedule: Day Shift
Work Travel: up to 25%
Competitive Total Rewards Package: Attractive annual salary of $65,000- 68,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.
This position is not eligible for immigration sponsorship
Key Responsibilities:
· Develop and maintain local networks in ways that optimize performance
· Perform system trouble shooting and analysis of warehouse operational equipment and systems
· Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations
· Support PowerShell scripting/automating
· Own the relationship with between technical operations and production operations
· Package software installations on many computers at a time
· Ensure security and privacy of networks and computer systems
· Perform troubleshooting to diagnose and resolve problems
· Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
· Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
· Install and configure appropriate software and functions according to specifications
· Provide orientation and guidance to users on how to operate new software and computer equipment
· Maintain records/logs of repairs and fixes and maintenance schedule
· Identify computer or network equipment shortages and place orders
· Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
· Observe all company safety rules and assist in enforcement as appropriate.
Qualifications
Please practice personal responsibility. If you are an internal associate interested in a position, please apply internally through the careers site portal and inform your leadership about your interest in the opportunity.
The Sr. Help Desk Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.
Work Location: Delanco, NJ
Work Schedule: Day Shift
Work Travel: up to 25%
Competitive Total Rewards Package: Attractive annual salary of $65,000 - $68,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.
This position is not eligible for immigration sponsorship
Key Responsibilities:
· Develop and maintain local networks in ways that optimize performance
· Perform system trouble shooting and analysis of warehouse operational equipment and systems
· Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations
· Support PowerShell scripting/automating
· Own the relationship with between technical operations and production operations
· Package software installations on many computers at a time
· Ensure security and privacy of networks and computer systems
· Perform troubleshooting to diagnose and resolve problems
· Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
· Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
· Install and configure appropriate software and functions according to specifications
· Provide orientation and guidance to users on how to operate new software and computer equipment
· Maintain records/logs of repairs and fixes and maintenance schedule
· Identify computer or network equipment shortages and place orders
· Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
· Observe all company safety rules and assist in enforcement as appropriate.
1-800-FLOWERS.COM, Inc. is a leading provider of gifts designed to help inspire customers to give more, connect more, and build more and better relationships. The Company’s e-commerce business platform features an all-star family of brands, including: 1-800-Flowers.com®, 1-800-Baskets.com®, Cheryl’s Cookies®, Harry & David®, PersonalizationMall.com®, Shari’s Berries®, FruitBouquets.com®, Things Remembered®, Moose Munch®, The Popcorn Factory®, Wolferman’s Bakery®, Vital Choice® and Simply Chocolate®. Through the Celebrations Passport® loyalty program, which provides members with free standard shipping and no service charge across our portfolio of brands, 1-800-FLOWERS.COM, Inc. strives to deepen relationships with customers. The Company also operates BloomNet®, an international floral and gift industry service provider offering a broad-range of products and services designed to help members grow their businesses profitably; Napco℠, a resource for floral gifts and seasonal décor; DesignPac Gifts, LLC, a manufacturer of gift baskets and towers; and Alice’s Table®, a lifestyle business offering fully digital livestreaming and on demand floral, culinary and other experiences to guests across the country. 1-800-FLOWERS.COM, Inc. was recognized among the top 5 on the National Retail Federation’s 2021 Hot 25 Retailers list, which ranks the nation’s fastest-growing retail companies, and was named to the Fortune 1000 list in 2022.
