Job Description

Follett Higher Education is a leading educational service provider and omnichannel retailer that provides students, faculty and staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate journey. Follett Higher Education supports over 6 million students through its 1,100 physical and 1,750 eCommerce campus stores across North America.

The Senior IT Security Engineer is responsible for designing and implementing protective and detective controls to maintain the confidentiality, integrity, and availability of Follett data and ensuring compliance with applicable regulatory standards, regulations, laws, contractual requirements, and best practices. This position involves planning, design, implementation, enforcement, and audit of security controls, policies, and procedures. Maintains knowledge of trends and threats in information security, and recommends where additional tools, technologies, controls, policies, and procedures are required to appropriately manage Follett risk. Evaluates and recommends security products, services, and/or procedures to enhance productivity and effectiveness. Conducts proactive monitoring of Follett's security profile and works with Managed Security Service Providers to accomplish tasks as needed.

The Senior IT Security Engineer will be instrumental in managing, configuring, and ensuring compliance with our technical security systems. This includes, but is not limited to, CrowdStrike, Sentinel, Mimecast, Qualys, Illumio, and others as needed. They will also be responsible for the Engineering and oversight of identity management solutions, including privileged account management, multifactor authentication, and password vaulting solutions. A key part of the role will be to focus on ensuring Payment Card Industry Data Security Standard (PCI DSS) compliance across our network security tools and practices, as well as NIST CSF and NIST 800-53.

Responsibilities

• Design, implement, and maintain enterprise security controls to protect company data, systems, and IT infrastructure.
• Manage and administer security technologies, including CrowdStrike, Microsoft Sentinel, Mimecast, Qualys, Illumio, and GlobalProtect.
• Ensure compliance with PCI DSS requirements, NIST Cybersecurity Framework (CSF), and NIST 800-53 standards.
• Conduct security assessments, vulnerability analyses, compliance audits, and risk evaluations to identify and address security gaps.
• Engineer and maintain identity and access management solutions, including privileged access management, multifactor authentication (MFA), and password vaulting.
• Implement and maintain network security measures, including firewalls, network segmentation, secure connectivity, and Zero Trust principles.
• Support cloud security operations, including Azure native security controls and cloud security best practices.
• Monitor security environments, investigate potential threats, troubleshoot technical issues, and recommend remediation strategies.
• Develop and maintain security policies, procedures, and technical controls aligned with organizational and regulatory requirements.
• Prepare security reports, communicate risks, and recommend improvements to strengthen the organization's security posture.
• Collaborate with internal IT teams, business stakeholders, and Managed Security Service Providers (MSSPs) to support security operations.

Qualifications

• 5-7 years of experience in information security, including at least 5 years in security engineering, network security, firewall administration, or compliance.
• Strong experience with enterprise security platforms, including CrowdStrike, Qualys, Microsoft Sentinel, or comparable technologies.
• Knowledge of network security architecture, firewall management, network segmentation, secure connectivity, and Zero Trust security models.
• Experience in securing cloud environments such as Microsoft Azure, AWS, or Google Cloud Platform (GCP).
• In-depth understanding of PCI DSS compliance requirements, security audits, and remediation processes.
• Familiarity with NIST CSF and NIST 800-53 security frameworks.
• Experience with identity and access management (IAM), privileged access controls, MFA, and role-based access management.
• Demonstrated ability to conduct security risk assessments, vulnerability management, and technical security troubleshooting.
• Experience collaborating with third-party security providers and supporting regulatory compliance initiatives.