• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field 
• PMP Certification required 
• Proven experience managing enterprise telephony and digital security/access management projects 
• Experience leading projects involving: 
  • VoIP and enterprise telephony platforms 
  • Contact center technologies 
  • Identity and Access Management (IAM) and Privileged Access Management (PAM) 
  • Single Sign-On (SSO) and Multi-Factor Authentication (MFA) 
  • Authentication and directory services 

• Experience writing RFPs and managing vendor contracts, deliverables, and payments 
• Experience coordinating infrastructure, telecom, networking, and security vendors 
• Knowledge of fiscal planning, forecasting, and budget preparation 
• Exceptional communication, stakeholder facilitation, and executive reporting skills 
• Proven ability to lead cross-functional teams, resolve conflict, and influence without direct authority 
• Proficiency with project management tools, process documentation, and workflow/process modeling 

Duties and Responsibilities:

• Lead and manage enterprise-level IT projects from initiation through implementation, including highly complex or high-risk telephony and digital security initiatives 
• Drive enterprise telephony modernization and access management projects
• Develop and manage project plans including scope, timelines, resource requirements, budgets, risk mitigation strategies, and communication plans 
• Coordinate implementation activities related to IAM, MFA, SSO, telephony, and related security technologies 
• Write and manage RFPs for external services; oversee vendor contracts, deliverables, performance metrics, and payments 
• Define and communicate project objectives, milestones, dependencies, risks, and success criteria to stakeholders and executive leadership 
• Develop business requirements, workflow documentation, process models, and project governance materials 
• Partner with infrastructure, networking, cybersecurity, telecom, and operations teams to ensure secure, scalable, and compliant solutions 
• Facilitate project meetings, steering committees, stakeholder reviews, and executive status reporting 
• Identify, manage, and resolve project risks, issues, dependencies, and escalations 
• Estimate resource needs and coordinate staffing support across departments and external vendors 
• Provide strategic input and recommendations to leadership regarding enterprise IT project priorities and operational improvements