With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibilityâ .
Vendor & Contract Compliance Operations
⢠Support a portfolio of IT outsourcing and staff augmentation vendors with moderate to high operational and regulatory requirements
⢠Monitor and validate vendor adherence to contractual terms, SLAs, compliance requirements, and enterprise policies
⢠Identify, document, and escalate vendor performance gaps, compliance risks, and contractual issues to the IT Outsourcing Manager
⢠Support vendor lifecycle activities including onboarding, offboarding, renewals, and change management
⢠Assist in enforcing governance processes related to work orders, job postings, change requests, and invoicing
Analytics, Reporting & KPI Support
⢠Pull, analyze, and validate data to support recurring and ad hoc reporting on vendor performance, utilization, cost, and compliance
⢠Develop and maintain KPI dashboards and scorecards to support vendor business reviews and performance discussions
⢠Support benchmarking analysis by comparing vendor performance, rates, and delivery metrics across the vendor portfolio
⢠Provide data insights and trend analysis to identify optimization opportunities, risks, and improvement areas
⢠Support invoice validation, cost tracking, and change order analysis to ensure financial accuracy and transparency
VNDLY & Workforce Management System Support
⢠Serve as a subject-matter expert for VNDLY, supporting day-to-day system usage and data integrity
⢠Troubleshoot VNDLY-related issues including job postings, work orders, approvals, time entry, invoicing, and reporting discrepancies
⢠Partner with vendors, HR, Procurement, and IT to resolve system-related issues and process gaps
⢠Support system enhancements, testing, and process improvements related to contingent workforce management tools
⢠Provide guidance and training support to internal users and vendors on VNDLY processes and best practices
Process & Stakeholder Collaboration
⢠Act as a day-to-day operational point of contact for vendors and internal business partners
⢠Support the IT Outsourcing Manager with vendor review preparation, materials, and data analysis
⢠Collaborate closely with HR, Procurement, Finance, and IT teams to ensure alignment with enterprise workforce and compliance policies
⢠Document processes, controls, and operational procedures related to outsourcing and contingent labor governance
Required Experience & Skills
⢠3+ years of experience in IT outsourcing, vendor management, workforce analytics, or contingent labor operations
⢠3+ years of experience supporting vendor contracts and outsourced or staff augmentation programs
⢠Hands-on experience administering and troubleshooting a contingent workforce management system (VNDLY strongly preferred)
⢠Strong analytical skills with experience pulling, validating, and interpreting data for KPI reporting and benchmarking
⢠High attention to detail with the ability to manage multiple priorities independently
⢠Strong written and verbal communication skills, including the ability to translate data into actionable insights
Preferred Qualifications
⢠Experience supporting large IT or enterprise organizations
⢠Prior exposure to HR, procurement, finance, or workforce compliance practices
⢠Experience supporting vendor business reviews, performance scorecards, or executive-level reporting
⢠Proven ability to identify process gaps and recommend data-driven improvements
Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isnât the right fit but youâre interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Archâs Talent Acquisition team.
10200 Arch Capital Services LLC
Arch is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, with corporate headquarters in Bermuda.
Our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Since our formation in 2001, Arch has grown organically, by building capacity in diverse lines of insurance, and through targeted acquisitions of businesses that enhance our offerings and fit our culture.
We see our employees as our greatest asset and we’re deeply committed to doing what’s right for our people and the communities where we live and work. That’s why we offer what matters to our expanding, diversifying team — from a collaborative and creative environment, to professional growth opportunities and forums to advocate for one another and spark change.
As a corporation, we support initiatives to improve housing, education and equity around the world. At the same time, we encourage our employees to give to the causes that matter to them by providing Volunteer Time Off and Matching Gifts programs.
Whether you’re looking for an insurance solution, a place to grow your career or simply to better understand what we offer our shareholders, we’re glad you’re here.
ATTENTION JOB SEEKERS
Arch Capital Group Ltd. (Arch) and its affiliates take your interest in working here very seriously.
If you receive a communication or email, please be vigilant to fraudulent activity asking you to submit any personal information. DO NOT send money or share any details with someone suggesting they can provide employment with Arch. Your information should only be entered into our official job portal.
Please know the following about our interviewing and hiring practices:
We never make job offers without a formal interview process. We never ask you to send money of any kind.
