Job Description

About ITC

Join ITC, a trailblazing force with offices in Shanghai, Singapore, and Saigon. We are a hub of innovation for Fortune 500 companies and industry leaders, guiding them through the complexities of the Chinese and APAC markets.

At ITC, youll play a pivotal role in transforming their business landscapes using cutting-edge MarTech, e-Commerce, and Omnichannel solutions. As part of our team, youll not only witness but also contribute to significant ROI achievements and market successes. Were not just navigating the future of digital commerce; were creating it. Be a part of our journey to redefine industry standards and elevate market experiences across Asia.

With a talented team of 60 professionals across APAC, our 2023 milestones include:

• Delivering 30+ digital transformation workshops for global and local leadership boards like Coty, LOreal, Unilever Prestige
• Executing comprehensive client-telling roadmaps, enhancing customer engagement and loyalty like Moncler, Margiela, Moschino, Christies. In the process ITC trained more than 2,000 Sales Associates
• Pioneering Salesforce projects for luxury brands in China, notably with LVMH and other fashion groups
• Contributing to significant eCommerce growth through bespoke website revamps for prominent clients for the top luxury and fashion brands in China and APAC
• Facilitating remarkable visibility and revenue growth in private traffic areas for top-tier brands.
• Helping some Fast Fashion Brands growing above 10,000 orders a day
• Helping brands like Hublot, Omega, Fred drive sales in China through best-in-Class Mini Program
• Expanding The Hour Glasss presence across 9 APAC markets.
• Developing and maintaining successful Mini Programs, enhancing brand reach and customer experience.

About This Position

If you are both great at Tech and a good communicator, this is a position for you!

We are recruiting an experienced IT Network Architecture/Project Manager for a prestigious luxury group in China. This role is pivotal in managing the rapid growth of the business and the increasing complexity of IT services. The successful candidate will implement technical projects (infrastructure/networks) and ensure the robust, reliable, and continuous evolution of infrastructure and network services in China.

Key Responsibilities:

As part of the CTO China team, the IT Networking Architecture/Project Manager will:

Network Architecture:

• Lead for Shared Office and support for China and Global Shared Services (Telco Node, Hosting, Cabling, WAN, LAN, IPT, Internet platform, etc.)
• Integrate networking services or solutions into application solutions, collaborating with application and digital teams.

Project Management:

• Initiate technical projects with comprehensive cost/benefit analysis.
• Collaborate with stakeholders across central and Maisons.
• Ensure successful project delivery, prepare post-mortem reviews.
• Lead major projects to ensure successful delivery within project timelines and resources.

Operations and Support:

• Provide local networking support for brands in the group, integrating with group build & run teams.
• Maintain operational conditions of group infrastructures set in Shanghai.
• Ensure daily support for Maisons based in Shanghai, collaborating with their IT teams abroad.

Vendor Management:

• Drive strategic vendors/partners delivering day-to-day infrastructure services.
• Manage operationally IT contractors and local suppliers.

Main Roles:

• Lead IT network-related projects initiated by the China team or localize group solutions for the China environment.
• Manage the deployment and operation of IT infrastructure in Shanghai (Telco nodes, hosting, LAN, WAN, IPT, WLAN, Proxy, etc.).
• Support the central IT teams in managing on-site activities in China.
• Promote and support Maisons in China to adopt IT recommended solutions.
• Oversee service management, ensuring operational excellence and customer satisfaction.
• Manage local contracts and supplier performance.

Other information:

• Reports hierarchically and functionally to the CTO China, based in Shanghai.
• Reports to the Head of Network & Telecoms, centrally.
• Based in Shanghai with potential travel within Asia.

Qualifications:

• Minimum of 8 years of experience in IT infrastructure.
• Bachelors degree or higher in computer science or equivalent.
• Proven project management skills with experience in both waterfall and Agile methodologies.
• Product management mindset to transform professional services into products.
• Strong network knowledge: routing protocols, WAN, SDWAN, proxy, DNS, multiple-level CISCO switches (HUAWEI products are a must), firewalls (Fortigate and Palo Alto).
• Experience in a multinational environment with complex organizations.
• Customer-oriented with a focus on problem-solving and service improvement.
• Experience setting up local infrastructure, including server rooms.
• Knowledge of ITIL Service Management.
• Understanding of GDPR and Chinese security standards (CSL, MLPS, CBDT, etc.).
• Fluent in Chinese and English, with excellent communication skills in a multicultural environment.

Why Join Us?

• Prestigious Luxury Group: Work for a globally renowned luxury brand with a strong presence in China.
• Career Growth: Opportunities for career advancement within a leading international company.
• Dynamic Environment: Engage with diverse and high-profile projects in a rapidly growing market.
• Innovative Projects: Lead cutting-edge IT initiatives and contribute to the companys digital transformation.