Job Description
Easterseals Southern California transforms lives every day. For over a century, Easterseals has championed inclusion and independence—delivering essential services like early childhood programs, autism services, employment and independent living support to more than 29,000 people each year. Through advocacy and education, we break barriers and create opportunities for the one-in-four Americans with disabilities.
The Senior Internal Communications Business Partner, Services & Support leads strategic internal communications across core service lines and enterprise support functions. This role partners with leaders across Autism Services, Adult Day Services, Child Development, Employment Services, Senior Services, and support functions such as Accounting/Finance, Enterprise Risk Management, Advancement, IT and MarCom to develop clear, aligned, and effective communications that support organizational priorities. This position translates complex operational, programmatic, and system initiatives into communication strategies that strengthen understanding, consistency, and adoption across a distributed workforce. The role serves as an embedded strategic partner, helping shape communication approaches that support service delivery excellence, associate engagement, and enterprise alignment. In all responsibilities, this position demonstrates a strong commitment to Easterseals Southern California’s (ESSC) mission and values by supporting a high quality, person-centered service environment.
Starting Salary Range: $103,500k - 129,500k / yr.
OVERVIEW OF POSITION:
The Senior Internal Communications Business Partner, Services & Support leads strategic internal communications across core service lines and enterprise support functions. This role partners with leaders across Autism Services, Adult Day Services, Child Development, Employment Services, Senior Services, and support functions such as Accounting/Finance, Enterprise Risk Management, Advancement, IT and MarCom to develop clear, aligned, and effective communications that support organizational priorities. This position translates complex operational, programmatic, and system initiatives into communication strategies that strengthen understanding, consistency, and adoption across a distributed workforce. The role serves as an embedded strategic partner, helping shape communication approaches that support service delivery excellence, associate engagement, and enterprise alignment. In all responsibilities, this position demonstrates a strong commitment to Easterseals Southern California’s (ESSC) mission and values by supporting a high quality, person-centered service environment.
ESSENTIAL FUNCTIONS:
- Leads the development and execution of integrated communication strategies, plans, and campaigns aligned with service line, operational, and functional priorities.
- Translates complex operational, programmatic, and system changes into clear narratives that support understanding, consistency, adoption, and mission impact.
- Partners with service line leaders, including Autism Services, Adult Day Services, Child Development, Employment Services, Senior Services, and support functions such as IT and MarCom.
- Aligns messaging across diverse programs, services, functions, and audiences to reduce fragmentation and improve communication effectiveness.
- Ensures communications reflect the needs of associates, caregivers, program participants, field-based teams, frontline staff, and other key stakeholders.
- Equips leaders with communication tools, talking points, FAQs, and resources to support consistent messaging at the local level.
- Drives consistency, accessibility, and usability of communication tools, platforms, resources, and standards across service lines and support functions.
- Supports adoption of enterprise communication platforms, standards, approved AI tools, and other resources that improve efficiency and communication effectiveness.
- Tracks engagement, adoption, and feedback metrics to assess communication effectiveness and refine messaging, channels, and approaches.
- Performs other duties as assigned.
EDUCATION:
EXPERIENCE:
- 10+ years of experience in internal communications or related field.
- Experience supporting complex, distributed organizations or service-based environments.
- Experience supporting large, decentralized workforces (including field-based staff).
- Experience in healthcare, nonprofit, or human services environments.
EXEPECTED NUMBER OF DIRECT REPORTS: None.
KNOWLEDGE, SKILLS, ABILITIES:
- Ability to translate operational complexity into clear communication strategies.
- Demonstrated ability to align internal communications with brand and external reputation goals (in partnership with MarCom).
- Knowledge of ESSC’s mission, services, programs, and operating environment, including disability, behavioral health, community-based services, nonprofit operations, funding models, and compliance considerations.
- Knowledge of internal communication strategy, audience segmentation, channel planning, employee engagement practices, change management, and measurement approaches.
- Knowledge of communication tools, platforms, accessibility standards, privacy considerations, inclusive communication practices, and related enterprise functions such as IT, MarCom, Finance, and Advancement.
- Adeptness with Microsoft 365 tools, including Copilot required; experience with intranet, email platforms and Smartsheet preferred.
- Skill in developing integrated internal communication plans, campaigns, messaging, and content that support organizational priorities and varied audiences.
- Skill in advising leaders, translating complex initiatives into clear messaging, and creating communication resources such as emails, intranet content, executive messages, toolkits, FAQs, and manager enablement materials.
- Skill in building cross-functional partnerships, managing communication channels and editorial calendars, tracking engagement metrics, analyzing feedback, and managing multiple projects in a fast-paced environment.
- Ability to simplify complex information, communicate clearly and inclusively, and tailor messaging for senior leaders, frontline staff, field-based teams, and cross-functional partners.
- Ability to exercise diplomacy, discretion, sound judgment, and adaptability when managing sensitive topics, ambiguity, emerging issues, and evolving priorities.
- Ability to work independently and cross-functionally, build trust, identify communication gaps, develop solutions, maintain attention to detail, and continuously improve communication approaches.
- Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easterseals Southern California and/or program requirements.
- Must pass all drug testing required by ESSC.
PHYSICAL REQUIREMENTS IN ACCORDANCE WITH ADA:
Occasional/ Up to 10 lbs.
Occasional/ Up to 3 hours per day.
Constant / Up to 8 hours per day.
Occasional/ Up to 3 hours per day.
Travel to ESSC locations and meetings throughout So Cal as needed.
- Repetitive Motion/Activity:
Keyboard activity, telephone use, writing.
Ability to view computer monitor and read newsprint.
Tasks that involve no exposure to blood, body fluids, or tissues, but employment may require performing unplanned tasks which do involve exposure to blood, body fluids, or tissues.
