Job Description

The Senior Associate supports the Insurance Compliance team by performing detailed insurance reviews, validating documentation against lender/investor requirements, and assisting in identifying areas where compliance cannot be achieved. This role ensures consistent and accurate execution of insurance compliance processes across an assigned portfolio of GSE and other lender loans.

• Support borrower compliance with lender/investor insurance requirements for all assigned loans.
• Support the review lifecycle of assigned loans, including servicing reviews, annual and interim certifications, and audit requests, from inception through resolution.
• Work directly with insurance agents, brokers, borrowers, lenders, and internal deal teams to request and obtain documentation necessary for the insurance compliance review.
• Review and interpret third-party reports related to property condition, exposures, and characteristics, including Appraisals, Zoning Reports, Seismic Studies, Phase I/II ESAs, PNAs, Flood Determinations, Cat Modeling summaries, certificates of insurance, and full insurance policies, forms and endorsements.
• Prepare clear and accurate insurance compliance assessments and upload complete documentation in accordance with lender/investor guidelines.
• Review flood insurance coverage for compliance with applicable agency, investor, and regulatory requirements.
• Perform blanket insurance policy exposure and concentration analysis, identifying coverage gaps and escalating them to senior team members.
• Assist in preparing insurance waivers and exception requests, applying GSE waiver requirements and industry best practices.
• Build and maintain working knowledge of Fannie Mae and Freddie Mac multifamily insurance and waiver requirements.
• Contribute to the maintenance and periodic updates of departmental policies and procedures.
• Maintain data accuracy by updating servicing system records in a timely and precise manner.
• Provide a high level of responsiveness to internal and external stakeholders through timely communication and follow-up.
• Complete annual training requirements to stay current on insurance coverages, regulatory changes, and industry best practices.
• Participate in user acceptance testing, system enhancements, and process improvements by providing feedback and identifying workflow needs.
• Use AI-based tools and workflows to improve efficiency in policy review, waiver preparation, and reporting, and share feedback and ideas for improvement.
• Assist with special projects and additional duties as assigned by management.

Core Competencies

• High school diploma or GED required; Bachelor’s degree in a related field preferred.
• 3–5 years of Commercial Property & Casualty Insurance experience required
• 1–3 years of Commercial Mortgage Servicing or related real-estate/finance experience required.
• Strong foundational knowledge of Commercial Insurance coverages, including Property, General Liability, Excess/Umbrella, Auto, and Crime/Fidelity.
• Demonstrated analytical skills, attention to detail, and ability to identify potential compliance gaps.
• Strong research skills and sound judgment, with the ability to recognize when an issue should be escalated.
• Ability to review, interpret, and summarize key provisions from loan documents and insurance policies.
• Strong organizational skills with the ability to work independently and prioritize workflow across multiple loans in a fast-paced, deadline-oriented environment.
• Ability to mentor and assist with onboarding junior team members when needed.
• Excellent written and verbal communication skills, including the ability to collaborate across teams and communicate professionally with borrowers, agents, brokers, and other external partners by phone, email, and virtual meetings.
• Proficiency with MS Excel, Word, Adobe, Outlook, Teams, and other relevant software tools.

Preferred but Not Required

• Working knowledge of Fannie Mae and Freddie Mac multifamily insurance and waiver requirements, or experience with HUD or other agency lending programs.
• Familiarity with insurance compliance systems, servicing platforms, or document-management tools such as Enterprise, MAMP, ICT, etc.
• Prior involvement in waiver preparation, flood insurance coverage review, or blanket policy exposure and concentration analysis.
• Understanding of NFIP, earthquake modeling, or specialty coverage lines (e.g., Named Storm, Ordinance & Law, Terrorism).
• Familiarity with force-placed insurance.
• Exposure to policy audits, renewal tracking processes, or carrier rating verification workflows.
• Interest in process improvement, automation, or enhancing quality control measures.
• Familiarity with AI tools and platforms, and interest in building or customizing AI-based workflows to support compliance, servicing, and reporting.
• Ability to assist with team-level reporting, workload tracking, or dashboard maintenance.