Job Description

At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.

Senior Infrastructure Engineer

Join us at Skillsoft, where we are redefining enterprise learning and helping organizations build their Skillsforce™ of the future. Through our innovative software technology platform, we bring together immersive multimodal learning experiences, advanced analytics, AI-driven insights, and world-class content to deliver measurable transformative impact at scale. At Skillsoft, we are building the Skillforce™ of the future—a workforce that is ready, adaptable, resilient, and equipped to thrive alongside rapidly evolving AI tools and technologies.

Skillsoft is seeking an adaptive, innovative and experienced Senior Infrastructure Engineer who excels in dynamic enterprise environments, with a strong focus on end-user computing, device management, and modern workplace technologies. This individual will play a key role in delivering secure, scalable, and high-performing endpoint and virtual desktop solutions across our global workforce. The role requires a strong operational mindset, attention to detail, and the ability to continuously improve device management, patching, and application delivery processes.

In this role, you will have the opportunity to be responsible for maintaining high standards across endpoint platforms, ensuring seamless user experiences, and driving automation and optimization across device lifecycle management. If you are passionate about modern workplace engineering and delivering frictionless end-user experiences at scale, we invite you to be part of what’s next.

RESPONSIBILITIES

• Own end-to-end device management across platforms using Microsoft Intune and Jamf Pro, ensuring compliance, security, and performance standards are met.
• Deliver and maintain endpoint configuration, policies, and controls within the Microsoft 365 ecosystem.
• Design, build, and improve application packaging and deployment pipelines for enterprise software distribution.
• Execute and continuously improve patch management processes to ensure timely vulnerability remediation and system stability.
• Support and enhance Virtual Desktop Infrastructure (VDI) environments, ensuring availability, performance, and user experience.
• Troubleshoot and resolve complex endpoint, application, and device-related incidents across global environments.
• Collaborate with security, infrastructure, and service desk teams to align on standards, policies, and operational improvements.
• Drive automation and process optimization across endpoint provisioning, software deployment, and lifecycle management.
• Maintain documentation, standards, and operational runbooks to support consistent and scalable delivery.

Skills & Experience Required

• 5+ years of professional Infrastructure Engineering experience with a strong focus on end-user device management and modern workplace technologies with a Bachelor’s degree or commensurate experience
• Hands-on expertise with Microsoft Intune and Jamf Pro for device management across Windows and macOS environments.
• Strong working knowledge of Microsoft 365 services, including endpoint security, identity, and device compliance.
• Robust experience in application packaging and deployment using industry-standard tools and practices.
• Solid understanding of patch management strategies, vulnerability management, and endpoint security controls.
• Experience supporting and maintaining VDI environments (e.g. Azure Virtual Desktop, Citrix, or equivalent).
• Strong troubleshooting skills across operating systems, endpoint configurations, and enterprise applications.
• Experience working in global enterprise environments with distributed teams and users.

Preferred Experience

• Experience with automation and scripting (e.g. PowerShell, Bash) to streamline endpoint management tasks.
• Exposure to endpoint analytics, monitoring, and reporting tools to drive data-led improvements.
• Familiarity with zero-touch provisioning and modern device onboarding solutions (e.g. Autopilot, DEP).
• Experience operating within ITIL-based service management environments and contributing to continuous improvement initiatives.

MORE ABOUT SKILLSOFT

Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com.

Thank you for taking the time to learn more about us.

If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.