Job Description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

The Senior Human Resource Manager, acts as a Human Resource business partner to the General Manager at the operating unit. This position is responsible for providing general HR services in support the unit, throughout the full employment life cycle of employees, including but not limited to: selection, onboarding, and employee support, for employees associated with the assigned unit.

Annual Hiring Range/Hourly Rate:

• $100K - $110kPer Year

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts
• Weekly pay for union employees
• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

• Partners with General Manager to understand business objectives and identify corresponding human resource needs; develops and implements human resource strategy to support business objectives.
• Partners with Operations and other key functions to develop programs that support employee retention and lower turnover.
• Helps drive division-wide human resource strategies, programs, and processes into units.
• Supervises, coaches, and provides direction to Unit's human resources personnel.
• Partners with operations and training functions to identify training needs, develop, and implement programs.
• Partners with operations and recruiting functions to identify and understand workforce needs; actively participates in implementing recruiting strategy and process; supervises applicant intake process for union hourly positions.
• Provides policy interpretation and ensures accurate and consistent application of all company policies and procedures, and related local, state and federal laws, and applicable collective bargaining agreement(s).
• Plans and conducts all labor relations including negotiations of local addenda to National Master Agreement, 3rd. step grievances and arbitrations as needed to comply with collective bargaining agreements.
• Mediates and resolves employee relations disputes as necessary.
• Receives and responds to employment-related claims from various government or public agencies; recommends settlement or defense based on actual investigation of facts.
• Provides counseling/training for unit management in the areas of labor / employee relations, EEO, affirmative action, and discrimination.
• Accomplishes human resources and organization mission by completing related results as needed.

Qualifications

Education:

• Bachelor’s degree from a four year college or university or similar work experience is required

Work Experience:

• At least 7 years of experience in progressively responsible human resource roles, with at least 4 years of experience in Labor Relations and Employee Relations
• At least 4 years of experience in a supervisory role

Technical Skills: (Certification, Licenses and Registration)

• PHR/SPHR preferred

Language / Communication Skills:

• Execellent oral and written communication skills
• Must be a good listener

Job Dimensions

Geographic Responsibility: Region

Type of Employment: Full-time

Travel %: The ability to travel up to 10% of the time

Exemption Classification: Exempt

Internal Relationships: Employees at all levels of the organization

External Relationships: N/A

Work Environment / Requirements of the Job:

• Regular office environment
• Multi-lingual skills highly desirable
• Demonstrated knowledge of state and federal employment law
• Position requires experience and demonstrated competency in:
  • Business acumen
  • Labor relations
  • Leadership
  • Influencing
  • Effective relationship building
  • Business partnering
  • Cross-functional collaboration
  • Talent acquisition
  • Negotiation
  • Establishing metrics for human resources performance
  • Analysis
  • Time management
  • Prioritizing multiple projects/tasks
• Candidate must have strong interpersonal skills and be able to interact effectively with business leaders, and be highly organized, action oriented, and collaborative.
• Must also have proficiency in all areas of EEO/Title VII compliance including expertise in investigating and formally responding to Title VII charges; experience with Affirmative Action compliance highly desirable.
• Must have excellent computer and database application skills (Excel, PowerPoint, etc.).

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title): Director, HR

Dotted Line Manager (Title, if applicable): N/A

Number of Direct Reports: Varies by unit/region 1-5

Number of Dotted Line Reports: N/A

Estimated Total Size of Team: 3-7

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

05/28/2026

For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!