Whataburger

Sr HR Systems Specialist

Whataburger  •  United States (Onsite)  •  4 months ago
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Job Description

Welcome to Whataburger Careers!

This position leads complex system and process configuration for Whataburger’s Human Capital Management Systems (HCMS), supporting both strategic initiatives and day-to-day operations across Human Resources. The role serves as a senior functional and technical advisor, partnering with HR and business stakeholders to analyze needs, define and document requirements, and design, implement, test, and support system solutions that drive business improvements. This position owns enhancement and run-the-business requests and is responsible for the configuration, maintenance, testing, troubleshooting, and reporting of HCMS solutions. Through close collaboration with business and technical subject-matter experts, the role ensures system functionality aligns with operational needs, supports end-user adoption, and enables efficient, scalable HR processes

Total Rewards:

  • Competitive Weekly Pay
  • Bonus Program with 250% Upside Potential
  • Performance for Pay Program – Eligibility to Receive a Pay Increase Once a Year, Based on Performance
  • Opportunities for Career Development and Growth
  • Healthcare and Life Insurance Benefits
  • Paid Time Off - 5 Weeks on Day 1
  • Flex Weeks - Remote Work Arrangement
  • Paid Corporate Holidays
  • 401(k) Savings Plan with a Competitive Company Match
  • Paid Parental Leave – Subject to Eligibility Requirements
  • Short-Term Disability
  • Long-Term Disability
  • Scholarship Program - You and Your Dependents are Eligible!
  • Whataburger Family Foundation (Hardship Grant Assistance)
  • Discounted Meals For You and a Guest
  • Wireless Service Discounts
  • Computer & Software Discounts
  • Fitness / Gym Discounts
  • Awards and Recognition For All You Do
  • Retirement Celebration Program

Responsibilities:

  • Provide advanced functional and technical support for the HCMS, serving as a Tier 2/Tier 3 escalation resource and advising users on system functionality and best practices.
  • Configure, maintain, and support HCMS modules, integrations, interfaces, and third-party vendor connections in alignment with business requirements.
  • Analyze system issues and risks, research and recommend solutions, and escalate as appropriate to ensure system stability, availability, and security.
  • Execute system testing, including User Acceptance Testing, and support enhancements, upgrades, and break-fix initiatives.
  • Partner with business and IT stakeholders to gather requirements, influence system changes, and maintain accurate documentation, training materials, and process flows.
  • Develop and deliver advanced HCMS reports and analytics to support business operations and decision-making.

Skills:

  • Advanced knowledge of functional concepts, practices, and procedures within area of specialization.
  • Working knowledge of budgetary concepts and financial processes.
  • Strong understanding of departmental policies and organizational structure, with the ability to navigate cross-functional environments.
  • Ability to influence, delegate, and achieve results through others in a collaborative setting.
  • Effective written and verbal communication skills, including the ability to prepare and present information to senior leaders, vendors, and stakeholders

Education:

  • Bachelor's degree or equivalent experience required.

Experience:

  • 5+ years’ experience preferably in restaurant industry

300 Concord Plaza Dr San Antonio TX 78216-6903

Whataburger

About Whataburger

On Aug. 8, 1950, an adventurous and determined entrepreneur named Harmon Dobson opened up the world’s first Whataburger on Ayers Street in Corpus Christi, Texas. He had a simple goal: to serve a burger so big it took two hands to hold and so good that after one bite customers would say, “What a burger!” He succeeded on both counts and turned that one little burger stand into a legend loved throughout Texas and the South.

Today, each and every Whataburger is made to order, right when it’s ordered. And they’re still made with 100 percent pure, never-frozen beef and served on a big toasted five-inch bun with all “the extras” to suit your taste. Grilled jalapeños, extra bacon, three slices of cheese, no tomatoes, extra pickles? No problem. Your Whataburger will be made just like you like it, 24 hours a day, seven days a week.

Whataburger’s following has grown exponentially in its more than 75-year history, thanks to a number of features, including its famous burgers and growing list of menu items, its iconic orange-and-white-striped restaurants and its famous Fancy Ketchup.

Whataburger is more than a burger chain. It’s a place that feels like home to more than 51,000 employees, called Family Members, and millions of customers. It’s a brand built on pride, care and love. It’s a place people count on in their communities. It’s a place where goodness lives. So now with more than 1,100 Whataburger restaurants across 16 states stretching from Las Vegas to the Carolinas, road-trippers and hometown folks alike continue gathering under the big orange-and-white roofs for fresh, made-to-order burgers and friendly service.

Industry
Food & Beverage
Company Size
10,000+ employees
Headquarters
San Antonio, Texas
Year Founded
1950
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