Job Description

Why NORA

At Nationwide Organ Recovery Transport Alliance (NORA), we move what cannot wait. We are the essential logistics platform for time-critical healthcare and support services, combining mission-trained specialists, real-time technology, and national reach to serve every transport with the precision and accountability this work demands. Complex logistics. Precise solutions. Delivering life

NORA supports Organ Procurement Organizations, transplant centers, living donor programs, laboratories, and healthcare partners through a nationwide network of ground transportation, commercial airlines, and charter aviation providers. Operating a 24/7 communications and dispatch center, NORA specializes exclusively in time-critical transplant logistics, ensuring organs, surgical teams, specimens, and medical equipment reach their destinations safely and efficiently.

Behind every transport is a donor and their loved ones, and a recipient awaiting a second chance. That responsibility shapes how we show up. We take ownership of the mission. We take control when others can’t. And when the plan breaks, we build the path forward in real time. Our people stay aware, think ahead, and act early enough to prevent disruptions before they happen.

Job Title: Senior Human Resources Generalist

Industry: Medical transportation and logistics

Location: St. Charles, IL

Assignment Type: Direct Hire

Pay: $95,000–$115,000 annually

Work Schedule: Monday–Friday, 8:00am–5:00pm with flexibility to work 4-6 mid-shifts per month as business needs required. This is a 100% on-site position.

Benefits: This position is eligible for PTO, Sick Pay, medical, dental, vision, and 401(k)

Job Description:

The Senior HR Generalist is a core member of NORA's Human Resources team, serving an organization of 1,100+ employees operating across more than 60 bases nationwide in a 24/7 organ-transportation logistics environment. This is a hands-on role that requires a skilled HR professional who is equally comfortable building relationships with frontline employees and navigating complex employee relations matters. The HR Generalist is a trusted, visible presence for employees and managers across NORA's distributed workforce, bringing both rigor and empathy to every interaction. With a primary focus on recruiting and employee relations, this role partners closely with the Director, Employee Experience & Talent to deliver consistent, compliant, and mission-aligned HR support across the full employee lifecycle.

Key Responsibilities

• Manage full-cycle recruiting for dispatchers, corporate office-based positions, and field-based positions as needed.
• Screen applicants, conduct structured behavioral-based interviews, and facilitate the selection process in alignment with NORA's mission, values, and competency framework.
• Maintain applicant tracking records; generate recruiting metrics and pipeline reports for the Director and leadership team.
• Serve as a primary employee relations resource for frontline employees and managers — a visible, accessible, and trusted point of contact for concerns, questions, and guidance.
• Conduct thorough, timely, and unbiased investigations into employee complaints, policy violations, and conduct issues; document findings and recommend appropriate resolution.
• Partner with managers to administer corrective action, progressive discipline, and performance improvement plans (PIPs) in a consistent and legally sound manner, while partnering with Director.
• Support managers through difficult employee conversations including performance concerns, conflict resolution, and separations — providing coaching, documentation guidance, and real-time backup.
• Maintain thorough, accurate, and confidential documentation for all employee relations matters.
• Interpret and apply HR policies and applicable employment law (federal, state, and local) to employee relations situations across NORA's multi-state footprint.
• Coordinate leave administration (FMLA, ADA, state leave) by engaging the interactive process, issuing required paperwork, and tracking time off taken.
• Manage workers' compensation claims from initial reporting through closure, partnering with HR Leadership and management as needed.
• Respond to unemployment claims.
• Serve as backup to the Payroll Manager for payroll processing, ensuring continuity of pay operations during staff absences.
• Learn and maintain proficiency in payroll processing procedures to be fully prepared to step in when needed.
• Support the preparation of HR reports, compliance filings, and audit documentation as directed.
• Contribute to the development and maintenance of HR policies, procedures, and employee-facing resources.
• Facilitate and continuously improve NORA's new-hire orientation process, ensuring employees are introduced to the mission, values, and culture from day one.
• Coordinate role-specific onboarding plans with functional leaders and operations teams to accelerate time to productivity across NORA's diverse roles.
• Serve as backup to the HR Coordinator for onboarding activities.
• Coordinate exit interviews, off boarding, separation trends, and share findings with the Director to support retention and employee-experience improvements.
• Support NORA's participation in engagement initiatives & community engagement activities that connect employees to the organ donation ecosystem and NORA's mission.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience).
• 5+ years of progressive HR experience with demonstrated depth in employee relations.
• Proven ability to conduct workplace investigations and manage ER matters with sound judgment, discretion, and appropriate documentation.
• Experience administering corrective action frameworks and supporting progressive discipline processes.
• Full-cycle recruiting experience across a variety of positions; experience with applicant tracking systems (ATS).
• Working knowledge of federal and state employment law including FLSA, FMLA, ADA, EEOC, and state-specific requirements.
• Strong interpersonal and communication skills; ability to build trust and credibility with all employees and managers.
• High degree of discretion, professional judgment, and integrity in handling sensitive and confidential information.
• Ability to manage multiple priorities in a fast-paced, operationally complex environment.
• Experience in transportation, logistics, healthcare, or other regulated, mission-driven industries.
• Experience supporting distributed, field-based, or 24/7 workforces (drivers, dispatch, remote/hub-based teams).
• Professional HR certification (SHRM-CP, PHR, or equivalent).
• Experience in applicant tracking systems; experience with Dayforce HRIS platform is a plus.
• Successful background and drug screen; criminal charges and convictions may be considered if substantially related to the position.

Work Environment

On-site at our St. Charles, Illinois headquarters. M-F, 8a- 5p. Flexibility to work 4–6 mid-shifts per month based on business needs . Occasional travel to regional driver locations to maintain frontline presence, including overnight travel approximately 2–3 times per year. Ability to support employee investigations outside of regular business hours, as needed.

Physical Demands

Employees in this role must be able to: sit for extended periods at a computer workstation; frequently use hands and fingers to operate computers, keyboards, and phones; communicate effectively in person, by phone, and electronically; occasionally stand, walk, bend, reach, and lift; maintain focus and sound judgment while managing multiple priorities in a fast-paced environment; and work scheduled shifts, including evenings, overnight hours, weekends, holidays, and extended hours as business needs require.

Equal Employment Opportunity & Reasonable Accommodation

NORA is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the position or participate in the application process should contact Human Resources. NORA will provide reasonable accommodations unless doing so would create an undue hardship on the organization.

Job Description Disclaimer & At-Will Employment

This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. NORA reserves the right to modify job duties and responsibilities as business needs require.

Employment with NORA is at will. Nothing in this job description creates an express or implied contract of employment. Either the employee or NORA may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.