Job Description

Heavy Commercial Truck and Trailer Field Adjuster

Territory: Reno, NV | Northern California | Salt Lake City, UT

Travel: Approximately 2-3 days per week

Company Vehicle Provided

Help Keep Our Customers Moving!

We are seeking an experienced and customer-focused Heavy Commercial Truck and Trailer Field Adjuster to join our Claims team. This role is responsible for investigating, evaluating, and managing physical damage claims involving heavy commercial Trucks and Trailers throughout an assigned territory.

The ideal candidate possesses strong technical expertise, understands how repair facilities and body shops operate, and has experience evaluating both repairable and total loss claims. This individual will play a vital role in ensuring our insureds experience minimal downtime by facilitating timely repairs and delivering cost-effective claim solutions that get our insureds back up and operational as quickly as possible.

This position offers the opportunity to work independently in the field while partnering closely with insureds, repair facilities, and internal claims professionals to provide exceptional service and claim outcomes.

Key Responsibilities

Claim Investigation & Evaluation

• Conduct field inspections of damaged Heavy Commercial Trucks and Trailers.
• Investigate physical damage claims and determine the scope of damages.
• Evaluate repair costs, repair feasibility, and total loss exposures.
• Prepare accurate damage assessments and maintain detailed claim documentation.
• Ensure all claim handling activities comply with company guidelines and regulatory requirements.

Repair Management & Customer Service

• Coordinate with insureds, repair facilities, body shops, and vendors to facilitate timely repairs.
• Manage claims efficiently to minimize downtime and help insureds return to normal operations as quickly as possible.
• Monitor repair progress and provide proactive communication throughout the claims process.
• Serve as a trusted resource for insureds during the repair and settlement process.
• Deliver exceptional customer service while balancing quality, efficiency, and cost containment.

Total Loss & Settlement Management

• Evaluate and negotiate total loss settlements involving heavy commercial trucks and trailers.
• Determine appropriate repair versus total loss recommendations.
• Review salvage considerations and settlement options.
• Accurately document valuations and claim decisions.

Cost Control & Vendor Management

• Review estimates and negotiate repair costs to ensure fair and cost-effective claim resolutions.
• Build and maintain productive relationships with repair facilities and body shops.
• Identify opportunities for cost savings while maintaining repair quality and customer satisfaction.
• Partner with vendors and internal stakeholders to achieve favorable claim outcomes.

Territory Management

• Travel throughout the assigned territory, including Reno, Northern California, and Salt Lake City.
• Conduct onsite inspections and maintain a strong field presence.
• Effectively manage workload, scheduling, and claim priorities across a multi-state territory.

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred.
• Minimum of 5 years of repairing claims heavy commercial trucks or trailers, or adjusting physical damage claims involving commercial trucks or trailers.
• Experience with Heavy Commercial truck and trailer repairs
• Strong understanding of body shop operations, repair processes, estimating procedures, labor operations, and parts sourcing.
• Knowledge of heavy equipment construction, repair methods, and damage assessment.
• Experience negotiating repair estimates and managing vendor relationships.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to work independently and effectively manage a field territory.
• Valid driver's license with an acceptable driving record.

What Makes You Successful in This Role

• You understand the urgency of getting customers back up and operational after a loss.
• You can confidently evaluate repairability and total loss exposures.
• You understand how body shops and repair facilities operate and can effectively manage repair timelines.
• You balance customer service with sound claim judgment and cost-effective decision-making.
• You are organized, self-motivated, and comfortable working independently in the field.
• You communicate effectively with insureds, repair facilities, agents, and internal stakeholders.
• You take ownership of claims from initial inspection through final resolution.
• You thrive in a fast-paced environment where technical expertise and customer service are equally important.
• Strong Work ethic

If you enjoy working directly with customers, evaluating complex equipment losses, and helping businesses get back on the road and back to work, we'd love to hear from you!

Who We Are

At Great West, an Old Republic Company, we are dedicated to serving the people and businesses that keep America moving. As one of the nation's leading providers of insurance solutions for the trucking industry, we partner with drivers, fleets, agents, and customers to deliver exceptional service, innovative solutions, and trusted expertise. Our success is built on the strength of our employees, more than 1,200 professionals working across the country who are committed to integrity, collaboration, and making a difference every day.

We believe that great people build great companies. That's why we foster a culture where employees are valued, supported, and empowered to grow both personally and professionally. Whether you're helping customers, supporting business operations, or driving innovation, your contributions matter. If you're looking for a career with a stable, respected organization that prioritizes customer service, teamwork, continuous learning, and employee well-being, we invite you to join Great West as we help keep the nation's economy moving forward, one mile at a time.

To learn more about Great West and our office locations, please visit www.gwccnet.com

Great West is an Equal Opportunity Employer.