Job Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

We are seeking an experienced HRIS Lead (Outsourced) to oversee day-to-day HR systems operations, manage a small support team, and ensure the stability, scalability, and continuous improvement of our HR technology landscape.

This role balances operational excellence, functional configuration, and delivery discipline across releases, testing, and enhancements, with a strong emphasis on Workday expertise.

In addition, this role will partner closely with internal HR, IT, and data teams to support AI and people analytics initiatives.

Key Responsibilities

HRIS Operations & Team Leadership

• Lead and manage a small team of outsourced HRIS analysts/support resources, ensuring high-quality, SLA-driven service delivery
• Oversee intake, prioritization, and resolution of system issues, enhancements, and service requests
• Establish and maintain operating rhythms (ticket management, backlog grooming, performance tracking)
• Drive continuous improvement in support processes and documentation
• Ensure standard controls and governance model is maintained

Release Management & Functional Testing

• Partner with internal HRIS director on end-to-end release management lifecycle including planning, coordination, communication, and deployment readiness
• Lead functional testing efforts (UAT), including test strategy, script development, defect tracking, and sign-off
• Partner with vendors and internal stakeholders to ensure high-quality, low-risk deployments
• Maintain governance over change control and release standards

Workday Configuration & Optimization

• Provide hands-on Workday functional configuration support (Core HCM, Business Process Framework, security, reporting, and integrations support as applicable)
• Identify opportunities to simplify, standardize, and optimize system configuration
• Ensure alignment with business processes while maintaining system integrity and scalability
• Support audits, compliance requirements, and data integrity controls

Data, Reporting & AI Enablement

• Oversee people analytics resource, manage data governance, reporting, and analytics capabilities
• Enable and support AI-driven initiatives by ensuring data quality and system readiness
• Partner with managed service teams for Visier and Druid AI on system updates, bug fixes and testing
• Contribute to roadmap development for HR technology and data evolution

Qualifications

Required

• 5+ years of Workday HRIS experience, including hands-on configuration
• Experience managing an HRIS support teams
• Strong background in release management and UAT coordination
• Proven track record of delivering operational excellence in HR systems support
• Solid understanding of HR processes (Core HCM, Recruiting, Payroll, or related areas)

Preferred

• Experience supporting AI, automation, or data analytics initiatives within HR or enterprise systems
• Familiarity with Workday reporting and/or integrations (Studio/EIB a plus)
• Experience in global HR environments and multi-country deployments
• Background in process optimization, service delivery models, or managed services environments

Key Competencies

• Strong execution and delivery discipline with attention to detail
• Ability to balance hands-on configuration with team leadership
• Structured, process-oriented mindset with a focus on scalability and efficiency
• Effective communicator across technical and non-technical stakeholders
• Continuous improvement mindset with a focus on automation and innovation