Job Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Powering how global enterprises engage digitally, this role shapes the performance, scalability, and experience of Genesys’ corporate web platform, which supports millions of customer interactions and critical demand generation efforts. You will own the end to end delivery of modern web experiences, influencing architecture, performance, and platform evolution across a highly visible digital ecosystem. At Genesys, we are redefining customer experience through AI driven innovation and human centered design, and this role plays a critical part in delivering fast, secure, and intelligent digital journeys. You will partner closely with cross functional teams to drive platform modernization, elevate engineering standards, and enable scalable growth across global markets. This role offers strong visibility into enterprise initiatives, exposure to advanced technologies, and opportunities to expand influence across platform strategy and engineering leadership.

Key Responsibilities:

• Design and deliver end to end web solutions that improve performance, scalability, and user experience across global digital properties

• Build responsive, accessible front end experiences that drive engagement, conversion, and customer satisfaction

• Develop and optimize back end services, APIs, and integrations that enable scalable and reliable web functionality

• Own platform features throughout their lifecycle, ensuring reliability, maintainability, and production readiness

• Drive architectural decisions that enhance system scalability, security, and long term platform evolution

• Reduce technical debt through modernization efforts that improve engineering velocity and system performance

• Optimize hosting, caching, and content delivery strategies to improve uptime, speed, and global accessibility

• Strengthen observability, monitoring, and incident response to ensure operational excellence and rapid issue resolution

• Implement secure coding practices and contribute to compliance initiatives that protect customer data and platform integrity

• Partner with cross functional stakeholders to align engineering solutions with business goals, customer experience, and growth strategy

• Mentor engineers and contribute to a culture of technical excellence, collaboration, and continuous improvement

Required Qualifications:

• 5 or more years of professional experience in full stack web development and engineering

• Current authorization to work in the United States without the need for sponsorship now or in the future

• Strong expertise in HTML5, CSS, JavaScript, and modern front end development practices

• Solid experience in back end development using PHP, Node.js, or similar technologies

• Proven experience working with CMS driven architectures, with strong preference for WordPress

• Demonstrated experience designing and consuming RESTful APIs

• Strong understanding of MySQL database design, optimization, and security

• Experience working with cloud platforms such as AWS, GCP, or Azure, or enterprise hosting environments

• Strong knowledge of CI/CD pipelines, DevOps practices, and release automation

• Demonstrated expertise in performance optimization, caching strategies, CDNs, and scalable web architectures

• Strong understanding of web security, accessibility standards, and regulatory compliance

Preferred Qualifications:

• Experience with containerization technologies such as Docker or infrastructure as code

• Experience with modern front end frameworks such as React, Vue, or similar

• Experience with WordPress development, including theming, plugins, or enterprise implementations

• Familiarity with NGINX, caching layers, and advanced performance optimization techniques

• Experience mentoring engineers or leading technical initiatives in enterprise environments

• Background in B2B, SaaS, or complex global digital ecosystems

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$91,200.00 - $160,400.00

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.