Job Description

Senior Engineer in Production Management

The Senior Engineer in Production Management, will be responsible for the development and overall implementation of software in a complex, critical and large cross-departmental and multi-disciplinary area.

The role is part of a multi-year transformation journey that will require a successful candidate to establish best practices, motivate and promote a cultural shift that will ensure a successful adoption of Engineering Principles and Practices within Production Management.

The role requires a comprehensive understanding of multiple areas within a function and how they interact to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Accountable for delivery of a full range of end-to-end projects.

Excellent communication skills required to negotiate internally.

Involved in short- to medium-term planning of actions and resources for own area.

Responsibilities:

• Demonstrates an in-depth understanding of Software Development Lifecycle and how it integrates within the overall technology landscape to deliver scalable, reliable and resilient applications.

• Ability to operate in a global environment with on-/near-/off-shore matrix reporting structures.

• Operates into a highly regulated environment that requires in-depth understanding of the regulatory requirements and the industry implications for our technologies.

• Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.

• Drives Continuous Delivery and Automation efforts across the supported applications by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training.

• Fosters a culture that promotes transparency and innovation for increased team productivity.

• Coaching members of the team and outside the immediate reporting line about the best practices and recognises anti-patterns that are quickly addressed.

• Implements the Agile Framework through one of its implementations like SCRUM or Kanban and ensures it integrates with overall organisation processes.

• Avidly communicates progress and project status across the organisation and ensures that stakeholders are managed appropriately throughout the execution period.

Qualifications:

• Relevant experience in a critical software development role with high business impact, ability to understand how software delivers business value

• Excellent engineering skills and senior architecture

• Excellent working knowledge of key computer science concepts (networking, operating systems, virtualisation, containerisation, etc.)

• Polyglot full-stack developer mentality and ability to pick up new languages and skills

• Excellent understanding of Software Engineering concepts like Software Development Life Cycle and GitOps

• Excellent debugging and analytical skills: ability to isolate root cause across networking/infrastructure, application and database stacks

• Operational experience of deploying and running services at scale on top of Docker/Kubernetes stack and a service mesh, like Istio, is highly desirable

• Operational experience with orchestration tools for CI/CD and Infrastructure-as-Code tooling (Terraform, Cloud Formation, etc.) is a highly desirable

• Experience of delivering software using Agile delivery methodologies is a must (SCRUM/Kanban)

• Operational experience of using middleware technologies (MQ, Apache Kafka, etc.) to run services at scale is desirable

• Strong experience with end-to-end observability stacks (Datadog, AppDynamics, Dynatrace, etc.) is desirable

• Degree in computer science/mathematics/physics or related technical subject is desirable

• Experience of senior stakeholder management

• Consistently demonstrates clear and concise written and verbal communication skills

Role Skills Matrix:

Skill

Rating*

Containerisation

4

Kubernetes

4

GitOps

4

Infrastructure as Code

3

Configuration Management

3

Observability (tools and implementation)

3

Middleware configuration

2

High Availability Systems

4

Hyperscale Systems

3

Programming (Java, Python or equivalent)

4

*Ratings are 1-5, with 1 being the lowest and 5 being the highest. To interpret the numbers, use the following scale:

1 = Junior contributor, understands key concepts and can operate with close supervision

2 = Proficient contributor, fully grasps the key concepts, but no production experience

3 = Independent contributor, understands technology well and has delivered production systems

4 = Senior Independent contributor, operates the technology on the cutting edge and can implement use cases with limited community support

5 = Lead industry contributor, operates the technology on the bleeding edge and can commit changes to the technology's roadmap