Job Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Shaping how global audiences experience the Genesys brand, this role drives the performance, accessibility, and scalability of our digital front end across high traffic, enterprise platforms. You will own the delivery of modern, responsive web experiences that directly influence demand generation, customer engagement, and digital growth. At Genesys, we are advancing customer experience through AI driven innovation and human centered design, and this role plays a key part in translating that vision into fast, intuitive, and impactful digital journeys. You will collaborate across UX, marketing, and platform teams to elevate engineering standards, evolve design systems, and modernize front end architecture. This role provides strong visibility into enterprise initiatives, opportunities to expand technical influence, and the ability to shape how millions of users interact with our digital ecosystem.

Key Responsibilities:

• Design and deliver responsive, high quality user interfaces that improve engagement, usability, and conversion across global web properties

• Build and maintain scalable web pages, templates, and digital journeys within CMS driven environments

• Develop and extend WordPress themes, components, and plugins to support dynamic and flexible content delivery

• Implement mobile first experiences that perform consistently across devices, browsers, and geographies

• Integrate front end systems with APIs and content platforms to enable seamless and scalable digital experiences

• Influence front end architecture and contribute to the evolution of scalable, reusable design systems

• Drive modernization efforts that improve performance, maintainability, and developer efficiency

• Optimize site performance, including Core Web Vitals, page speed, and front end rendering efficiency

• Strengthen technical SEO foundations, improving discoverability, crawlability, and site health

• Ensure accessibility compliance and high quality engineering standards across all digital experiences

• Support deployment processes, environment management, and production readiness for front end systems

• Partner with cross functional teams to align digital solutions with business goals, customer experience, and growth strategy

• Enable experimentation, personalization, and scalable content authoring experiences

• Mentor contributors and provide technical guidance to elevate engineering quality and consistency

Required Qualifications:

• 5 or more years of professional experience in front end web development, preferably supporting enterprise scale or high traffic websites

• Current authorization to work in the United States without the need for sponsorship now or in the future

• Strong expertise in HTML5, CSS, JavaScript, and modern front end development practices

• Deep hands on experience with CMS platforms, with strong preference for WordPress

• Experience integrating front end systems with APIs and third party platforms

• Demonstrated expertise in performance optimization, caching strategies, CDNs, and Core Web Vitals

• Strong understanding of technical SEO principles and accessibility standards such as WCAG or ADA

• Experience working within structured engineering environments including code reviews, release processes, and quality standards

Preferred Qualifications:

• Experience with animation or motion frameworks such as GSAP

• Familiarity with cloud platforms or enterprise hosting environments

• Experience integrating marketing technology platforms such as Eloqua, Wistia, Bynder, or Google Analytics

• Experience applying AI tools within development workflows or optimizing digital experiences for AI driven discovery

• Experience working within global or distributed engineering teams

• Background in B2B, SaaS, or complex enterprise digital environments

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$91,200.00 - $160,400.00

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.