Job Description

We’re Sagen

Sagen is Canada’s leading private mortgage insurance company making home ownership more accessible to first time homebuyers. For the past 30 years we have been focused on being the most trusted partner for lenders and brokers.

Our expertise in superior customer service, thought leadership, and industry knowledge has allowed us to be a driving force for our most important stakeholder, our valued customers. Our best-in-class team across the country work tirelessly to make every deal the most important deal. We are 100% Canadian-owned and believe in helping all Canadians achieve their dream of homeownership.

Sagen’s collaborative culture inspires our people to be authentic and curious while pursuing excellence in what they do.

Ready to Make an Impact?

The Senior Fraud Investigations Analyst, reporting to the Manager, Fraud, is responsible for conducting comprehensive reviews of mortgage insurance applications to support the detection and prevention of fraudulent information. The role supports the ability of Operations to reduce overall fraud related risks, drive fraud awareness education and ongoing improvement to the overall customer experience and the mortgage industry.

Here is where you will be focusing to ensure your success

• Complete in-depth investigations and analysis into all aspects of mortgage fraud transactions by extracting and analyzing data from multiple systems and tools.
• Establish and leverage internal and external relationships with customers, industry partners and investigative bodies to support the development and implementation of fraud detection and prevention solutions.
• Analyze transactional data to identify fraud patterns, system, and procedural weakness and required data/information to provide recommendations for innovative process improvement solutions.
• Prepare and distribute analytics reporting and presentations to communicate departmental and portfolio performance as it pertains to frauds/misrepresentations.
• Presentation of investigative conclusions/findings and recommendations to Operations Management.
• Collaborate with Loss Mitigation, Risk, Sales, and Underwriting Operations to help influence and assist in the development and maintenance of fraud/risk related policies, guidelines, and operational processes.
• Participate in industry related committees/associations where available to maintain knowledge of current fraud trends, tools, and information.
• Develop, maintain and deliver fraud and misrepresentation training to internal and external customers to communicate and reinforce the importance of Fraud Management and ensure a clear understanding in French and English.
• Participate in various special projects as required.
• Provide the highest level of internal and external customer service.
• Support Operations stakeholders ability to deliver established SLAs through timely resolution of investigations.

What we are looking for

• University degree in Business, Economics, Commerce or equivalent education and work experience.
• Minimum 3 years of progressive experience in Mortgage Underwriting, Mortgage Fraud Investigations & Analytics required.
• Strong technical knowledge of mortgage underwriting processes and regulatory requirements.
• Strong investigative, analytical, and critical thinking abilities.
• Strong judgment, professionalism, and attention to detail
• Passion for continuous learning and staying informed of emerging industry trends.
• Bilingual in French (written and verbal) are an asset
• Strong communication skills verbal and written
• Strong presentation skills for internal/external audiences
• The ability to exchange sensitive or technical information with a non-technical audience as well as influence key stakeholders.
• Strong interpersonal, relationship building and customer centric skills.
• Ability to work effectively within a team environment, with strong collaboration abilities
• Demonstrated strength in working independently – ability to make decisions, manage deliverables and resolve issues while seeking guidance on more complex situations.
• Ability to thrive in a constantly changing, high volume, and fast paced environment while managing multiple priorities to meet deadlines.
• Analytical thinker with ability to challenge the status quo and drive change.
• Expert knowledge of Excel and PowerPoint and Power BI is an asset.

#LI-Remote

What's In It for you!

At Sagen we understand that your health and financial well-being are equally important and offer a total rewards package that includes competitive compensation, annual performance bonus, medical and dental benefits, company funded pension plan, matching RRSP, TFSA and/or Non-registered Savings Plans, work from anywhere days, and an environment that creates a sense of belonging to inspire you to be your very best.

Ready to join Sagen

At Sagen, we are committed to building a diverse and inclusive workplace, as evidenced by our partnerships with the Canadian Centre for Diversity and Inclusion (CCDI) and Black Mentorship Inc. We strive to create a sense of belonging where all employees, from every background and ability, are welcomed, respected, and empowered to be their authentic selves.

Throughout the selection and hiring process, we encourage candidates to request accommodation to meet their individual needs.