Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for handling complex products and escalated customer situations regarding possible fraudulent activity. Key responsibilities include completing inbound and outbound calls, taking action based on complex transaction characteristics or suspicious documentation, and researching and resolving fraudulent activity and service support. Job expectations include making decisions under uncertain conditions, proactively identifying and escalating concerns/issues with a sense of urgency, and delivering solutions while focusing on retention and re-establishing customer confidence.

Responsibilities:

• Analyzes data to detect and identify fraudulent activities and assesses the level of risk to customers and the bank

• Prepares reports for suspicious activity, escalating concerns to senior management as required

• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution and ensures compliance with industry regulations and bank procedures

• Manages and prioritizes a large and varied case load effectively and efficiently in order to deliver solutions and re-establish customer confidence

Required Qualifications:

• 6 months of current production experience in Fraud Detection Operations

• Strong analytical, organizational, and detail-oriented skills

• Excellent written and verbal communication skills

• Ability to multitask, work independently, and adapt quickly to changing priorities

• Proactive in identifying issues/risks, driving innovation, and challenging existing processes

• Strong collaboration skills with a track record of fostering teamwork

• Proficient in Microsoft Word and Excel

Desired Qualifications:

• Experience interacting with multiple levels of leadership

• PowerPoint experience

• 1-2 years of current production experience in Fraud Detection Operations

Skills:

• Analytical Thinking

• Attention to Detail

• Due Diligence

• Investigation Management

• Research

• Collaboration

• Policies, Procedures, and Guidelines

• Regulatory Compliance

• Relationship Building

• Written Communications

• Business Case Analysis

• Business Intelligence

• Credit Documentation Requirements

• Data Collection and Entry

• Underwriting

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

2nd shift (United States of America)

Hours Per Week:

40