This person works as a team to provide patient food service that is safe, accurate, timely and responsive to the patient’s needs. Food service includes stocking and serving portion controlled hot and cold food, replenishing stations, restocking work stations, assembly, delivery and collection of patient trays. The person maintains cleanliness and sanitation of the work stations and equipment. This position is responsible for providing excellent patient and nursing interactions and is looked upon as the ambassador for the department of Nutrition and Food Services. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF.
Department Description: UCSF Nutrition Services provides comprehensive nutritional care and support across UCSF-s healthcare facilities, focusing on both inpatient and outpatient settings. The department collaborates with healthcare teams to deliver individualized nutrition plans that optimize health outcomes, promote recovery, and support overall wellness. By emphasizing evidence-based practices, patient education, and compassionate care, Nutrition Services plays a vital role in advancing UCSF-s mission of excellence in healthcare and patient-centered services.
%
of time
Essential Function (Yes/No)
Key Responsibilities
20
Yes
Customer Service
Smile, greets, and offers assistance to patients, customers, and staff.
Knows the menu being served.
Understands and provides accurate information to inquiries.
Ensures a professional and gracious environment.
Effectively communicates with a wide variety of individuals inside and outside the Medical Center.
20
Yes
General Safety and Sanitation
Follows proper hand washing procedures and glove use while handing ready to eat food and performing other duties.
Prevents cross contamination of foods while assembling and serving food and performing other duties.
Takes order and serves food using portion control and presentation standards.
Uses correct equipment and procedures to maintain service temperature of foods.
Uses correct equipment and procedures to perform sanitation duties.
Proper use of ppe when working with chemicals per manufacturer instruction.
Labels and dates food and supply items following FIFO procedures.
Clean and sanitizes work surfaces, work areas, and equipment.
Clean, organize, and restocks food and dishware items in food racks, service stations, refrigerators, display cases, serving line, and storage areas in a timely manner.
Sorts trash, recycling, and compost accurately.
Performs required documentation for duties assigned.
Utilizes all necessary IT applications to perform job duties.
Adheres to safety guidelines.
55
Yes
Retail Food Service and Barista
Takes orders from customers in a timely and accurate manner.
Prepares coffee and espresso beverage orders following standards.
Assemble, serve, and replenishes food and supplies to customers following serving standards.
Rings up customers accurately and performs cashier duties following UCSF cash and credit handling standards.
Responsible for accurate money counts - change fund, deposits, and all transactions.
Maintains servery and seating areas following cleanliness standards.
Catering Services
Thorough pre-event packing and preparation of event specific supplies.
Sets up of event space following safety and presentation standards.
Includes set-up/arrangement of tables, chairs, and equipment.
Assemble, serve and replenishes food and supplies during events.
Includes assembly of food platters and presentation layout.
Clean up of event space following standards.
Includes removal of tables, chairs, equipment, and rearranging of event space.
Delivers food and supplies for event to corresponding location at specified times.
Assists and directs work of other staff assisting in large events.
Patient Food Service
Accurately assembles trays for patients per tray tickets following standards.
Maintains efficiency and timeliness of tray assembly standards.
Set up trayline stations, brew coffee, prepare beverages, prepare patient nourishments, assemble and replenish food for tray assembly following standards.
Checks patient trays for accuracy and presentation in presence of TIM Clerk.
Loads trays on the meal carts and utilize TUGS and dumbwaiter systems to dispatch the trays in presence of TIM clerk.
Delivers and picks up trays and formulas for patient and guest meals from their rooms per sequencing and dispatch from TIM Clerk.
Follows tray delivery standards including two patient identifier confirmation.
Maintains efficiency and timeliness of tray delivery standard of 45 minutes and scans trays accordingly.
Maintains pantry and family lounge stock and sanitation.
Passes menus to patients and assists patients with meal ordering, referring to DTRs as needed.
Follows appropriate isolation precaution and insulin patient procedures.
Collects credit card payment from guests following UCSF credit handling standards.
Sanitation Services
Following proper safety and sanitation policies, maintains a clean, sanitary, safe, and esthetically pleasing food service environment.
Clean and sanitizes dishes, pots, pans, kitchen wares, meal carts utilizing dishmachine, potmachine, dishwashers, power hose, and 3 compartment sink in a warm and/or wet environment.
Cleans floors, floor drains, and mats (includes sweeping, mopping, using floor scrubber machine).
Clean and sanitizes work surfaces and kitchen equipment per specified procedures
May include deep cleaning grills, fryers, hoods, ovens, kettles, and other kitchen equipment.
Sorts and removes trash, recycling, and compost in all areas of the department.
Replenishes soap, paper towels, hair nets, and gloves throughout department
Uses only approved cleaning chemicals and tools to maintain cleanliness of assigned areas.
Storeroom
Receives orders of food and supplies from approved vendors.
Accurately reconciles deliveries against purchase orders and documents discrepancies. Notifies management if any discrepancies require action.
Including checking deliveries for quality, quantity and specifications.
Enforces safety and sanitation standards from vendors.
Checks that perishable items are received at proper holding temperature and documents accordingly.
Uses safety equipment like pallet jacks and carts as needed to move product safely.
Stocks and rotate using FIFO and food storage procedures.
Checks and discards expired supplies according to procedures.
Maintains both time and temperature controls while receiving and storing supplies.
Follows label and dating procedures.
Ensures proper paperwork for all deliveries complete (invoices, packing slips, etc.) according to established procedures.
Conducts manual inventory when assigned.
Orders food and supplies as directed by management.
Keeps storeroom and fridge/freezers secured and locked as appropriate.
Monitors refrigerator temperatures and respond to temperature alerts.
Assists with manual temperature checks as assigned.
Issues food and supplies within Nutrition & Food Services and externally to other customers in other units within UCSF Health.
Includes accurately pulling products based on pullsheets, requisitions, and par levels following FIFO and documenting.
Delivers orders to requesting units and adheres to established deadlines.
REQUIRED QUALIFICATIONS
High School diploma or equivalent
A minimum of 2 years of customer facing experience within the food service, hospitality or retail industries.
Read, write, follow written or oral instructions and be understood in English.
Basic computer skills.
This position requires flexibility to orient and work at all UCSF Medical Center locations.
Ability to meet physical demands involved with job duties as outlined below.
PREFERRED QUALIFICATION
Two years of college or equivalent
State of California Food Handler certification or Servsafe certification.
