Heatcraft Refrigeration Products is a leading manufacturer of commercial and industrial refrigeration solutions, trusted by customers across food retail, food processing, cold storage, and industrial applications. We design and build equipment that performs in demanding, real-world environments — where reliability, efficiency, and serviceability matter.
Heatcraft is a proud subsidiary of Lennox (LII), a global leader in climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVAC/R). Backed by Lennox’s century-long legacy of innovation, engineering excellence, and operational discipline, Heatcraft combines the strength of a global organization with the focus and agility of a refrigeration-centric business.
At Heatcraft, innovation is grounded in practical application. Our teams work closely with customers, contractors, and engineers to deliver solutions that support energy efficiency, environmental responsibility, and long-term system performance. We are deeply committed to advancing refrigeration technologies — including emerging refrigerants and system architectures — while maintaining a strong focus on safety, quality, and field support.
We are supported by the global reach and resources of Lennox International’s approximately 10,000 employees worldwide, while maintaining a culture that values hands-on expertise, accountability, and collaboration. Our people take pride in building and supporting equipment that keeps food safe, businesses running, and critical systems operating every day.
A Day in the Life of a Field Support Engineer
Your day often starts by reviewing open cases, field requests, or scheduled site visits. You may be coordinating with internal teams like Technical Support, Engineering, Sales, or Product Services to align priorities, clarify scope, or ensure the right parts, documentation, and information are in place before a trip ever begins.
Some days you’re traveling to a customer site — a distribution center, food processing facility, or large commercial installation — to support start-ups, commissioning, or complex troubleshooting. On site, you are the calm, experienced presence. You listen first, assess the system holistically, and separate installation issues from equipment issues using sound refrigeration fundamentals. You may be working on single systems, rack systems, or newer technologies involving A1, A2L, or A3 refrigerants.
Other days are spent supporting the field remotely. That may mean walking a contractor through diagnostics, reviewing wiring photos or trend logs, or helping interpret control data to get a system back online — often under real-world pressure where downtime matters. You’re trusted not just for your technical knowledge, but for your judgment and ability to explain complex issues clearly and professionally.
Documentation is part of the job — not paperwork for paperwork’s sake, but clear, accurate reporting that helps the next person succeed. You capture findings, root causes, corrective actions, and recommendations in a way that adds value to the organization and improves future outcomes.
Throughout the day, you’re balancing multiple requests, prioritizing based on impact, safety, and urgency. You communicate clearly, manage expectations, and represent Heatcraft with professionalism — whether you’re speaking with a contractor on a noisy job site or collaborating with engineers back at the office.
By the end of the day, you’ve likely solved problems, prevented future ones, and helped customers move forward — sometimes visibly, sometimes behind the scenes. You may not always get the spotlight, but your work matters, and people know they can rely on you when it counts.
Required Qualifications
Preferred / Nice-to-Have Qualifications
What We’re Really Looking For
Compensation This is a salaried exempt role. The starting salary range for this role and market is between $94,000 - $123,900 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.
Benefits Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.
Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10-11 paid holidays, and 3 floating holidays per year.
Our Culture At Heatcraft, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Heatcraft is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Heatcraft, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!
Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.
#LI-DNI
Lennox (NYSE: LII) is a leading provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Beginning over a century ago, Lennox has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America and Asia. Lennox is publicly traded on the NYSE and has paid steady dividends on profits. (LII)
The Corporation's brands include Lennox, Allied Air, Armstrong Air, Heatcraft, Ducane, Magic-Pak, and Friga-Bohn.
Lennox is an Equal Opportunity Employer and supports a diverse, inclusive work environment.
