Job Description
🌟 Be a Part of Something Bigger! 🌟
At Luminator Technology Group, we believe we are Better Together We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust
We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees
Luminator is seeking a Sr. Field Service Technician II to join our team.
As a frontline representative of Luminator, you will s erve as a Sub je ct Ma tter Exp ert in su ppo rt of the customer requirements and technical specifications, main tenan ce, a nd repa ir for a ll Lu min ator’s p ro duc ts to de liv er an e xce ptio nal cu sto mer se rv ice expe rie nce. T his ro le will advance the c ompa ny ’s tec hn ic al reso urc es th ro ugh p rov id ing ha nds on tech nical se rv ices wh ere needed as we ll as train ing o ther tech nicia ns that will res ult in the inc rea se o ur field ’s tech nical ab ilities. The po sition will also be the face for impleme nta tion a nd in stallation of p rodu cts ac ross the OEMs that Lu min ato r serves across a few locations The goal is to d rive s erv ice s ucc ess that impro ves c us tomer sa tisfa ctio n, max imiz es cu stomer re ten tion, and inc rea ses pro fitab ility.
Location: St. Cloud, MN.
Role requires 50%+ travel and schedule flexibility. The team member will rotate across four sites: St. Cloud, Crookston, Indiana, and Winnipeg, MB.
Essential Functions:
•Se rve as a Sub ject M atter Expe rt (SM E) and main ta in Lu mina to r’s h ard ware a nd so ftwa re and hand le c us tomer qu es tions about the s ta te of the sy stem
• Imp leme nt a nd assist with ins ta ll of new equ ipme nt on s ite with cu sto mers, pro vid ing them o n-site tra ining and suppo rt
•Sus tain pro ficie ncy in a ll produc ts and s erv ices th at the co mpany offe rs. Th is inc ludes sta ying cu rrent with ins talla tion s tanda rd metho do lo gies, eq uipme nt p ro toco l, and sa fe ty gu id elines.
•P rov ide on -site p re -start-u p, s tart-up, con trac ted s erv ice wo rk, warran ty, trou bles hoo ting, a nd training of L umina tor p ro duc ts, and ens ure equ ipment is o pe ration al and free of de fe cts.
• Diagno se errors or tech nic al p rob lems and de te rmine prop er s olu tio ns on equ ipmen t
• Accu rately d ocu ment the wo rk that is pe rfo rmed at a cus tomer fac ility. Pro fes sio na lly doc ument wo rk c omple ted on pe rio dic p reve ntive ma inte nance as we ll as inte rmitte nt c orrective main tenan ce tas ks.
• Hand le cu stomer s erv ic e-rela ted iss ues wh ile fo stering the cus to mer re la tion sh ip and wo rking to so lve tech nic al p rob le ms on s ite.
• Deal direc tly with and c ommu nic ate effec tive ly with pla nt op erato rs, p lant mana ge me nt, 3rd pa rty ve ndo rs and oth er L umina tor p ers onn el in supp ort of s ervice ope ra tion s
•W ill adva nce train ing c on tent for the L umina tor prod ucts a nd sy stems, supp orting techn ic al sta ff deve lop me nt
• Deve lop and pro vide hand s-on train ing co urses at o pe ra tions as requ ired, sp ec ific to the equ ipme nt typ es and lo cal needs.
•T roub lesh oot and rep air e qu ipme nt ap ply ing o wn tec hn ic al kno wled ge and exp erience to res olve p rob le ms
• Accu rately d ocu ment the wo rk that is pe rfo rmed at a cus tomer P rofess ion ally do cu me nt wo rk co mpleted on p erio dic p re ven tive main tena nce as we ll as intermitte nt co rre ctive ma intena nce tas ks.
• Rev iew produ ct prints and spe cific ations.
•When req uired, play an a ctive role in v arious pro je cts such as upg rad es, new in sta lla tio ns, or new fun ctio na lity for c us tomers.
•Wo rk with s ite ma nag eme nt to re view and e nsu re the produ ct(s) are in stalled to s pec ifica tion s
• Coo rd ina te wo rk with o ther g rou ps to ens ure mee ting co mmitmen ts.
• Docu ment pro ces ses.
• Ope rate v eh icles in a sa fe man ner and u se field s ys tems app rop ria te ly.
•Fo llow a ll c omp any ’s filed p roc edu res a nd p roto co ls
• Coope rate with techn ic al team and s ha re info rmation ac ro ss the o rga niz ation.
• Iden tify Opp ortu nities for Proc ess Improv emen t
• Bu ild po sitive re la tion sh ips with cu sto me rs
• Pe rform all oth er d uties as ass igned by mana ge ment in a p rofe ss ional and e fficie nt ly
Kn owledge
•Mecha nic al — Kno wled ge of mac hin es and to ols, in clud ing th eir de signs, us es, repa ir, and main tenan ce.
•Co mpu ters and Ele ctro nics — Kno wled ge of c irc uit boa rds, p roc esso rs, c hip s, ele ctro nic equ ipme nt, and c omp uter ha rd ware a nd s oftware, in clud ing app lic ations and prog ra mming.
•Eng lish Language — Kn owledge of the struc tu re and con tent of the En glish lan guage in clud ing the me an ing and sp elling of wo rds, ru les of c omp os ition, and gramma r
•Pub lic Sa fety and Secu rity — Kno wledge of re leva nt equ ipmen t, po lic ies, pro cedu re s, and s tra teg ies to p romote e ffe ctive loc al, state, or n ation al sec urity o pe rations for the p ro tec tion of peop le, d ata, pro pe rty, a nd in stitu tion s
•Eng ine er ing and Techn ology — Kno wledge of the pra ctical ap plica tion of e ng inee ring sc ience and techn ology. Th is inc ludes ap plying princ iple s, tec hn iqu es, p roce du res, and eq uip ment to the des ign and p ro duc tion of vario us goo ds and s erv ices.
Sk ills
•Equ ip me nt Ma intenan ce — Pe rfo rming rou tine maintena nce on eq uipme nt and de termining when and what kind of ma in ten ance is nee ded.
•Oper ations Mon ito ring — W atc hing gaug es, d ia ls, or o ther in dic ators to make
•Repa iring — Repa iring mach ines or s ys te ms u sing the nee ded too ls.
•Troub leshoo ting — De termining cau ses of o pe rating e rrors and d ec iding what action is needed.
Ab ilities
•Prob lem Se ns itivity — T he ab ility to te ll when s ometh ing is wrong or is lik ely to go wrong. It does n ot inv olve so lving the p ro blem, o nly rec ogn iz ing th at the re is a pro blem•F inger Dex ter ity — The ab ility to ma ke p re cis ely co ord ina ted mov eme nts of the fin ge rs of one or b oth ha nds to g rasp, manipu la te, or as se mb le ve ry small o bjec ts
•Near Vision — The ab ility to s ee d etails at c lose ran ge (with in a few fe et of the o bse rve r)
•Or al Co mprehe ns ion — The a bility to lis ten to and unde rsta nd info rmation a nd ideas pre sen ted th ro ugh s poken words and sen tenc es.
•Ar m-Hand Stea dine ss — The a bility to keep your hand and arm steady wh ile mov ing your a rmor wh ile h olding y our arm and ha nd in one p os ition.
Educa tion: High Sc hool dip loma re qu ired.
Exper ienc e Minimum4+ yea rs prior field se rvice ex pe rien ce in suppo rting tech nical or e ngine ering s ervices or M ilita ry ex pe rien ce in e le ctron ics prog ra ms may be c ons id ered eq uiv ale nt to this typ ic al q ua lific ation.
Co mpu ter Sk ills Proficiency with other Mic roso ft Office app lic ations is req uired, in clu ding b ut n ot limited to Wo rd, Exc el, and Po we rP oin t
Oth er Req uir eme nts: Clean DMV reco rd and va lid Driv er L icen se. OS HA tra in ing a p lus. Ex cep tion al o rga niz ation a nd time man age ment sk ills. Driven, s elf-s tarter with a se nse of u rg ency and cu stomer fo cus. Ab ility to ad just to c han ging p rio rities, and at times work un der pre ssu re. Ab ility to acc urate ly read, in te rpre t, and ap ply mana geme nt a nd co rpo ra te d ire ction us ing ge ne ral c once pts a nd method olo gie s De mon stra ted kno wled ge of s erv ice con tra cts. Demo nstrated ab ility to s how and or tra in a co -wo rker on a tech nical pro blem or issue. MUST HAVE VALID US PASSPORT.
Phys ical Demands
• Requi res ability to walk, climb, s tand, carry materials, s toop, kn eel, b end at wais t
•Max imum u nas sisted lift is up to 40 lbs. Av erage lift less than 20 lbs.
•The job is ty pic ally p erformed und er c omfortab le work ing con ditio ns; any disa gree ab le e le men ts a re gen era lly abse nt d uring the n ormal pe rformance of the job.
• Co mp lia nce with co mpany a ttenda nce s tanda rds
Why You’ll Love Working at LuminatorCompetitive compensation with career growth potential.
Generous time off: Vacation and wellness time, 10 company holidays +2 floating holidays.
Educational Assistance Program: Robust reimbursement program for professional growth.
Health and wellness: Medical, dental, and vision coverage plus 401k matching.
Benefits Effective Day One!
Find out more about us by visiting our Life@Luminator page!
It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.
The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.
Luminator Technology Group does not accept staffing agency candidates for our postings.
All positions posted are required to be in office unless otherwise posted.
