Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Job Duties

• Represents our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal.
• Own and deliver service commitments and execute on installations, calibrations, preventative maintenance, training, and repairs.
• Responsible for providing services at the site within the agreed conditions; sets the right priorities.
• Report and document of service for internal and customer needs.
• Maintain a high level of customer allegiance by building strong customer relationships and promoting an excellent customer experience.
• Responsible for optimization and accuracy of the provided tools and consignment parts.
• Involved in continuous improvement through our Practical Process Improvement Business System

Keys to Success:

Education

• Diploma or above in Engineering or other related discipline.

Experience

• 0-1 year or above relevant field service work experience, and Fresh graduates are also welcome.
• Candidates with more experience will be considered as an Engineer.

Knowledge, Skills, Abilities

• Excellent interpersonal communication, both written and oral, in Chinese and English. Mandarin is an advantage.
• Ability to work effectively with customers and colleagues in difficult and stressful situations.
• Great teammate with a strong desire for success and results-oriented.
• Customer friendliness and professional attitude.
• Have a good electrical or mechanical background for troubleshooting/repair, and problem-solving abilities.
• PC literacy, including MS Office and Outlook.

Physical Requirements / Work Environment

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.