Job Description

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged, diverse, and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

IPG Photonics is seeking a highly motivated and experienced individual to fill a critical role in the delivery of professional field service for IPG products and customers.

IPG Photonics is a global leader and innovator of fiber laser technology. Our fiber laser technology is a significant enabler for our customers to revolutionize and disrupt a range of industries, including materials processing, high-tech electronics, advanced battery technology, automotive, aerospace, medical, and defense. The IPG Laser Systems group empowers its customers with powerful, reliable, and energy-efficient solutions.

The Field Service Engineer is responsible for ensuring maximum productivity by keeping customer’s equipment in optimum working condition. The Field Service Engineer will also provide technical support and troubleshooting for customers and company personnel.

Qualifications

• Perform on-site installation, training, preventive maintenance, repairs, and upgrades of complex laser sources and optical systems in a professional manner.
• Coordinating with the IPG factory technical support team and product engineers, you will troubleshoot and diagnose product issues directly with customers. This may at times be remote sessions with customers.
• Provide remote service and visual support as required to ensure optimal product performance
• Advise management on customer satisfaction, product quality/reliability, and potential product improvement ideas
• Support sales related activities and customer communication as needed
• Provide preventative maintenance recommendations.
• Performs other related work and special projects

Education:

• Two-year degree.
• Associate's degree, technical certificate/degree, or technical equivalent
• 3-5 years of laser, photonics or other sophisticated capital equipment field service experience

Experience:

• Two years’ extensive diagnostics experience - debugging, troubleshooting integrated components and systems specifically in the areas of computer controlled electro-mechanical and electronic equipment is required.
• An equivalent combination of education and experience may be considered.

Required Abilities:

• Basic troubleshooting skills
• Microsoft Office
• Good interpersonal skills
• Excellent customer service skills
• Team player
• Problem solving skills related to electronic/electrical, mechanical, software, and/or photonics products
• Technical reading, writing, and schematics comprehension experience
• Command of the verbal and written English language
• Computer literate education and experience w/ Microsoft products, Oracle, Salesforce
• A highly functional individual both independently and within a team environment

Travel:

• Up to 80% of travel may be required depending upon customer needs. May include weekends at times.
• Valid driver’s license required

Physical Requirements:

• Ability to lift and carry up to 50 pounds
• Ability to work on a ladder safely