Job Description

Hello,

FCM part of FCTG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.

As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.

Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fifth time! FCM Travel India is one of India’s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.

A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

Day in the life:

The Senior Executive – Travel Finance & ERP Operations at a Travel Management Company is responsible for managing end-to-end AP operations and client account health across airline, hotel, ground transport, and ancillary vendor segments. The role carries a dual mandate: (a) ensuring deep operational excellence in BSP/LCC reconciliation, hotel-supplier payables, and multi-vendor payment cycles, and (b) acting as the primary finance interface for key client accounts, driving service excellence, escalation resolution, and financial governance.

A critical and differentiating requirement for this role is hands-on expertise in Microsoft Dynamics 365 Finance & Operations (F&O), including proficiency in ERP migration — covering data mapping, parallel-run testing, cutover planning, UAT sign-off, and post-go-live stabilisation. Also will champion ERP transitions within the AP function, ensuring zero disruption to payment cycles and reconciliation workflows during system changeovers.

Key Responsibilities

A. BSP & LCC Reconciliation

• Own end-to-end BSP reconciliation between GDS sales data (Amadeus / Sabre / Galileo) and IATA BSP billing files on weekly and monthly cycles.
• Reconcile LCC bookings (IndiGo, SpiceJet, Air Arabia, Flydubai, etc.) issued via direct airline portals or NDC channels against invoices, credit card statements, and client billing.
• Investigate and resolve BSP ADM (Agency Debit Memos) and ACM (Agency Credit Memos) within stipulated timelines.
• Manage airline debit/credit notes, void/refund adjustments, and ensure correct accounting treatment in Dynamics 365 / ERP.
• Liaise with IATA and airline commercial teams to dispute erroneous ADMs and track resolution.
• Ensure compliance with IATA Resolution 850 and related BSP billing procedures.
• Prepare monthly BSP variance reports and ageing analysis for management review.

B. Hotel & Accommodation Vendor Reconciliation

• Reconcile hotel invoices against GDS/OBT bookings, client itineraries, and supplier contracts (GDS preferred rates, direct-connect rates, and consortium deals).
• Manage reconciliation of hotel aggregator payables (HRS, Booking.com for Business, Hotelbeds, etc.) and property-level billing discrepancies.
• Validate rate parity, room-night utilisation, and no-show/cancellation charges against contractual terms.
• Coordinate with the Hotel Contracting team to resolve rate and allotment disputes.
• Process and track hotel deposit payments, advance bookings, and group billing settlements.

C. Ground Transport & Ancillary Vendor Reconciliation

• Reconcile invoices from car rental companies, ground transfer vendors, visa service providers, and travel insurance suppliers.
• Validate charges against booking confirmations, driver manifests, and client cost centres.
• Monitor credit terms and escalate overdue reconciliation items to procurement.

D. AP Operations & Payment Processing

• Supervise the 3-way match process (PO, GRN, invoice) for all travel procurement payables.
• Manage payment runs – NEFT/RTGS, forex wire transfers, virtual card (VCC) settlements – ensuring accuracy and timeliness.
• Oversee credit card reconciliation (lodge cards, T&E corporate cards) for airline and hotel payments.
• Maintain AP ageing dashboards and drive resolution of long-outstanding items.
• Enforce the Delegation of Authority (DoA) matrix for invoice approvals.

E. Microsoft Dynamics 365 & ERP Migration

• Serve as the functional owner of Microsoft Dynamics 365 Finance & Operations (F&O) within the AP/travel finance team, managing module configuration, user access, and workflow rules.
• Lead or co-lead ERP migration projects: scoping legacy-to-Dynamics data mapping, designing chart-of-accounts alignment, and defining migration strategy (big-bang vs phased rollout).
• Coordinate with IT/implementation partners on data extraction, transformation, and load (ETL) activities; validate migrated data for completeness and accuracy.
• Manage parallel-run periods – operating both legacy ERP and Dynamics 365 simultaneously – ensuring reconciliation parity before cutover.
• Own UAT test scripts for AP, vendor master, payment journals, and bank reconciliation modules; sign off on go-live readiness.
• Conduct post-migration stabilisation reviews; identify and remediate data gaps, workflow failures, and integration issues (GDS connectors, banking APIs, TMS interfaces).
• Train AP team members on Dynamics 365 workflows, approval hierarchies, and reporting tools (Power BI embedded in D365).
• Maintain documentation: system configuration guides, data dictionaries, SOPs, and change-log records for audit purposes.

F. Client Account Management

• Act as the primary financial point of contact for assigned key accounts; conduct monthly billing reviews, dispute resolution sessions, and QBRs.
• Prepare and present client-specific MIS: spend analytics, invoice accuracy rates, settlement timelines, and savings realised against contracted rates.
• Collaborate with Sales and Operations teams to onboard new clients onto Dynamics 365 workflows and AP processes.
• Ensure SLA adherence for invoice processing TAT, query resolution, and credit note issuance.

3. Required Skills & Competencies

Technical / Functional

Behavioural / Leadership

BSP/LCC reconciliation & IATA billing GDS proficiency (Amadeus, Sabre, Galileo) Hotel supplier & aggregator reconciliation Microsoft Dynamics 365 (Finance & Operations) ERP migration planning & execution Data mapping, UAT, and go-live management SAP / Oracle / Navision / Tally ERP Advanced Excel (VLOOKUP, Power Query, Pivot) Power BI reporting & dashboards GST/TDS compliance on travel spends Forex & multi-currency accounting Lodge card & VCC settlement processes

High attention to detail & accuracy Strong analytical & problem-solving ability Client relationship management. Effective vendor and stakeholder management Ability to work under tight month-end deadlines Process improvement & automation mindset Change management during ERP transitions Clear communication (written & verbal)

4. Qualifications

Criteria

Requirement

Education

B.Com / M.Com / MBA (Finance) or equivalent; CA Inter / CMA preferred

Experience

8–12 years in Accounts Payable / Account Management; minimum 4 years in a TMC / OTA / airline environment

ERP / Systems

Hands-on experience with Microsoft Dynamics 365 F&O; SAP / Oracle / Navision also valued; proven involvement in at least one full-cycle ERP migration project

Industry Knowledge

Strong understanding of IATA BSP, GDS ticketing, LCC portals, hotel GDS connectivity, and travel procurement

Certifications

Microsoft Dynamics 365 Finance Functional Consultant (MB-310) preferred; IATA Travel & Tourism Professional (TTP) or Finance for Travel Professionals – an advantage

Languages

English (fluent); Hindi or regional language an advantage

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure and a highly competitive salary

Fun and Energetic culture At the heart of everything we do at FCM is a desire to have fun and be yourself

Work life Balance We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave

Great place to work - Recognized as a top workplace for 5 consecutive years, which is a testimonial of our commitment towards our people

Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people.

Paternity Leave: We ensure that you can spend quality time with your growing family

Travel perks You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons

A career, not a job We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally.

Reward & Recognition Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

We value you...

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who we are...

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism