Job Description

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Essential Duties and Responsibilities:

• Effectively manage and process complaints and/or MDRs, which includes performing daily tasks associate with processing complaint files and MDRs across multiple product lines, which may include:
  • Opening complaint records.
  • Collecting necessary complaint information.
  • Performing follow-up with the customer (written and verbal).
  • Determining reportability of complaints.
  • Creating associate Regulatory reports (e.g., MDRs) per regulations.
  • Evaluating complaints for need to investigate and coordinating sample retrieval.
  • Responding to customer complaints (written and verbal).
  • Timely closure of complaints, as per procedure.
• Effectively manage workflow, identifying and escalating issues.
• Triaging internal and external communication for complaints.
• Participate in continuous improvement efforts and projects, as assigned.
• May mentor and/or provide training & guidance to new team members.
• May oversee complaint handling and reporting activities performed by less senior employee

Qualifications:

• Fluent in English: solid written and verbal communication skills.
• Ability to prioritize and multitask.
• Proficient with computers.
• Ability to work with cross-functional teams to interact effectively with peers, management and customers.
• Readily accepting of assignments to new/different products.
• Strong critical thinking and problem-solving skills.
• Ability to work independently.
• Detail oriented.
• Customer focused.

Education and/or Experience:

• Minimum of an Associate’s Degree required in nursing, pharmacy, medical technology, engineering or scientific background (MLT, LPN, RN) or equivalent experience (defined as a minimum of 3 years of medical products industry experience). Bachelor degree and/or clinical certification (MT, RN) preferred
• 2-3 years work experience in a cGMP related industry or in a clinical setting
• Project Management experience and/or certification preferred

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice