FieldAssist

Sr. Executive Customer Success | Gurgaon

FieldAssist  •  Gurugram, IN (Onsite)  •  2 hours ago
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Job Description

We are looking for an energetic and motivated professional to join our Customer Success team with preferred experience in a similar role. In this role, one must apply empathy and a unique ability to understand customer needs help directly drive FA’s success.

About FieldAssist
FieldAssist is a SaaS based technology platform transforming route-to-market capabilities of CPG companies across the value-chain. From distributors to retailers, salesmen to leaders, all stakeholders are connected digitally through an integrated platform which simplifies how sales are planned, processed and predicted, and distribution is discovered, developed and deployed. Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, FieldAssist is a 'Proud Partner to Great Brands,' delivering ready insights and powering GTM strategies for 600+ CPG brands including Godrej Consumers, Saro Africa, Danone, Haldiram’s, Eureka Forbes, Bisleri, Nilon’s, Borosil, Adani Wilmar, Philips, Ching’s and Mamaearth among others.
FieldAssist is certified by Great Place to Work® for having created a great place to work for all its employees by excelling on the 5 dimensions of High-Trust, High-Performance Culture™ – Credibility, Respect, Fairness, Pride and Camaraderie.

For one in the Seat:
Requirements :

1. Work closely with external and internal stakeholders to ensure smooth and timely Project Execution 
2. Conduct in-depth training sessions for Client Project stakeholders on using the Product 
3. Assist with high severity requests or issue escalations as needed 
4. Guide client on product features and how to use them 
5. Drive Client Scale-Ups to reach enterprise level penetration 
6. Update client about new feature developments and enhancements according to client business requirements 
7. Monitor user product adoption and usage 
8. Configuration and demonstrating the product to client pre-execution, if needed 
9. Ensure customer satisfaction and build strong customer relationships Travel to client office location/ Client visit as per requirement

  Who we're looking for: 

1. Engineering graduates with 2-4 years of experience
2. Excellent verbal & written communication & presentation skills
3. Ability to multi-task and work in a challenging fast paced environment
4. Go-getter attitude and a strong work ethic
5. Proficient in MS Excel & PowerPoint
6. Excellent problem-solving skills, attention to detail and solution-oriented attitude
7. Enthusiasm about technology with demonstrated technical aptitude

Know Your Leader:
Customer Success at FieldAssist is one of the largest teams headed by Chitransh Jain, an IIT graduate who first started his journey with Tata Consulting Engineers and became a part of the FA in 2017. He drives exceptional customer experience and firmly believes that customers play an important role in enhancing the quality of the product. He is ably supported by his team members who help the customers get the maximum output from the product thus leading to their business growth.

FieldAssist on the Web:
Website: https://www.fieldassist.com/people-philosophy-culture/
Culture Book: https://www.fieldassist.com/fa-culture-book
CEO's Message: https://www.youtube.com/watch-v=bl_tM5E5hcw
LinkedIn: https://www.linkedin.com/company/fieldassist/

FieldAssist

About FieldAssist

FieldAssist is the leading sales automation platform tailored specifically for FMCG and CPG brands. With our cutting-edge technology, we deliver real-time data insights, streamline field operations, and optimize Route-to-Market strategies, empowering you to achieve exceptional sales execution.

Our SFA solution empowers you with real-time sales tracking, effective order management, and exceptional on-field execution. Also, our DMS delivers seamless distributor operations, provides accurate inventory tracking to optimize your supply chain and integrates flawlessly with ERP systems.

We don’t just automate; we elevate your performance with AI-driven solutions like Sales Co-Pilot, which offers smart recommendations and guided selling to sharpen your decision-making. Our Route Optimization feature ensures your field teams minimize travel time and maximize efficiency, while Perfect Store Execution guarantees compliance and showcases excellence in-store. Moreover the Image Recognition (IR) technology enhances retail execution through real-time stock audits and performance tracking.

With our scalable solutions, deep insights, and seamless integrations, FieldAssist empowers your brand to sell smarter, execute faster, and achieve remarkable growth.

We at FieldAssist are dedicated to deliver powerful insights, an effortless mobile experience, and real-time analytics that empower brands to optimize their sales performance. Our scalable solutions and seamless integrations accelerate growth for FMCG and CPG brands, ensuring they achieve their fullest potential.

We proudly serve clients like Coca-Cola, Beiersdorf, Mars, Philips, Vivo and many more across more than 15 countries! Our dedicated approach achieves an impressive 90% market discipline by minimizing dormant outlets and effectively addressing duplicate and fake outlets. We’re excited to continue making a positive impact together!

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Gurugram, IN
Year Founded
2014
Website
fieldassist.com
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