– Corporate FCL Export Customer Service
Executive / Senior Executive / Assistant Manager – Customer Service
Location: Andheri, Marol (Mumbai)
Reporting To: Operations Manager / Branch Manager
Qualification:
Graduate (Any discipline)
Experience: 3–5 years of relevant experience
Industry Preference:
Courier / Transportation / Freight Forwarding / Warehousing
Key Skills Required:
Strong knowledge of Export Customer Service
Experience in handling FCL Desk operations
Good coordination, communication & problem-solving skills
Key Responsibilities
1. Factory Stuffing Operations
Coordinate with pricing desk for competitive quotations
Check requirements such as free days, Carrier B/L, Allcargo B/L
Confirm bookings and issue delivery orders to clients
Track and share container details with operations team
Create booking numbers and manage documentation
Follow up for Bill of Lading (B/L) instructions from clients
Prepare Container Load Plans
Finalize bookings considering FAC / shifting charges
File Shipping Instructions (SI) before container gate-in
Follow up for shipping bill copies
Ensure shipment is loaded on planned vessel
Communicate rollovers to clients (if any)
Prepare accurate challans based on carrier debit notes
Coordinate for release of Carrier B/L with documentation team
2. Dock Stuffing Operations
Obtain booking details from operations desk
Follow up with clients on cargo readiness
Coordinate container number and seal details
Share details with clients for B/L instructions
Manage B/L instructions and booking finalization
File SI prior to gate-in
Track shipment loading and manage rollovers
Prepare challans and coordinate documentation
Ensure timely release of Carrier B/L
3. Customer Service & Coordination
Handle client queries and resolve grievances promptly
Provide timely shipment updates and status reports
Ensure high levels of customer satisfaction
Deliver value-added services to clients
Desired Candidate Profile
Strong understanding of export logistics and FCL operations
Customer-centric approach with good communication skills
Ability to manage multiple shipments and deadlines
Detail-oriented with strong documentation skills
SPERTON is a full-range provider of Global Recruitment, People Management, Global Mobility and Business support services within focused industry sectors. Our head office is located in Norway. We have over 20 years’ of experience supporting clients within the Human Resources area. We can support you globally through our own companies and partners in more than 140 countries.
Sperton had been specializing in the supply of the very best freelance and permanent white-collar professionals working with projects. We provide consultant and recruitment services to companies of all types and sizes, including consultancies, contractors, sub-contractors, developers and end clients operating across a wide range of projects and environments.
Now our services also include People Management, Global Mobility and Business Support Services.
Legal entity set-up, payroll services, HR administration, compliance, and insurance provision, cultural awareness training, and mobility support – everything needed to work compliantly with local legislation and regulations in different countries.
With over 20 years of global experience within project execution, we understand your challenges and know how to support you from the start to the end of the project.
