Job Description

As a Senior Executive Assistant supporting the Head of Consumer Credit Management & Decision Sciences, you will play a critical role in enabling the effectiveness of a senior executive leading a large, complex organization undergoing significant transformation. This highly visible role requires a trusted partner who can anticipate needs, manage competing priorities, and help drive seamless execution across a broad and evolving portfolio.

The successful candidate will provide confidential, proactive, and comprehensive administrative support while serving as a key point of coordination across senior leaders, business partners, and teams throughout the organization. This individual must be exceptionally organized, resourceful, and adaptable, with the ability to operate independently in a fast-paced environment where priorities can shift quickly.

You will manage a complex executive calendar, coordinate leadership meetings and events, facilitate travel and expense management, prepare communications and presentation materials, and help ensure alignment across multiple stakeholders and initiatives. Success in this role requires strong judgment, attention to detail, executive presence, and the ability to manage sensitive and confidential information with discretion.

The ideal candidate thrives in a dynamic environment, demonstrates exceptional follow-through, and serves as a trusted extension of executive leadership.

Job Responsibilities

• Provide advanced administrative support to the Head of Consumer Credit Management & Decision Sciences and, as needed, members of the leadership team.
• Manage an exceptionally active and complex calendar, ensuring priorities are aligned and time is optimized across competing business demands.
• Coordinate internal and external meetings, leadership forums, town halls, conference calls, and strategic planning sessions.
• Arrange and manage complex domestic and international travel, including detailed itineraries and logistics.
• Prepare and edit executive communications, presentations, meeting materials, agendas, and briefing documents.
• Partner with leaders and key stakeholders to coordinate activities across a large organization and support organizational effectiveness.
• Anticipate executive needs and proactively resolve scheduling conflicts, shifting priorities, and administrative challenges.
• Track, process, and submit expense reports accurately and in a timely manner.
• Organize and maintain files, records, and confidential documentation.
• Coordinate leadership meetings, including agenda development, meeting logistics, note taking, and follow-up on action items.
• Support large-scale colleague meetings, leadership offsites, employee engagement activities, and organizational events.
• Develop reports, dashboards, and presentation materials utilizing advanced Microsoft Office functionality.
• Act as a liaison across senior leaders, business partners, and external contacts while maintaining a high degree of professionalism and confidentiality.
• Support transformation-related initiatives by helping coordinate key activities, communications, and leadership priorities.

Qualifications

• 7+ years of progressively responsible executive administrative support experience, including support of senior executives in large, complex organizations.
• Proven ability to manage multiple priorities simultaneously while maintaining exceptional attention to detail.
• Demonstrated experience supporting highly visible executives with complex calendars and demanding schedules.
• Strong organizational, prioritization, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work independently with minimal supervision and exercise sound judgment.
• Advanced proficiency in Microsoft Outlook, PowerPoint, Word, Excel, Teams, and related collaboration tools.
• Experience preparing executive-level presentations, reports, and communications.
• Ability to handle highly confidential and sensitive information with discretion.
• Strong customer service orientation and executive presence.
• Proven ability to build productive relationships across all levels of an organization.
• Ability to work effectively in a fast-paced environment and adapt to changing business priorities.

Preferred Qualifications

• Experience supporting Executive Vice President-level leaders or equivalent senior executives.
• Experience supporting leaders within banking, financial services, analytics, risk, credit, data science, technology, or transformation-focused organizations.
• Experience coordinating large leadership meetings, offsites, and enterprise-wide events.
• Demonstrated ability to operate as a strategic partner and trusted advisor to executive leadership.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday- Friday
• Hybrid: 4 days per week onsite, 1 day remote

Pay Transparency

The salary range for this position is $38 - $55 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.