Job Description

We are seeking a highly capable, adaptable, and proactive Executive Assistant to support the EVP of HR Business Partners at Citizens Bank.

This role is a critical partner in enabling an EVP and HRBP team to operate effectively in a fast-moving, evolving environment. The position goes beyond traditional administrative support, with a strong focus on organization, confidentiality, preparation, and adaptability—ensuring priorities stay aligned and work continues to move forward amid an environment of change.

The ideal candidate brings strong judgment, attention to detail, and the ability to flex quickly, reprioritize, and operate comfortably in ambiguity, while maintaining a high standard of professionalism and execution.

Key Responsibilities

Executive Support & Prioritization

• Manage a complex and dynamic calendar, adjusting to shifting priorities and protecting time for highest-value work
• Anticipate needs and proactively adjust schedules and plans as priorities evolve
• Ensure the leader is prepared for meetings and engagements with the right materials and context

Organization & Coordination

• Help organize and align work across a broad set of priorities and initiatives
• Maintain visibility into key deliverables, actions, and follow-ups to ensure continuity
• Support coordination across multiple stakeholders, teams, and workstreams

Meeting Preparation & Support

• Prepare agendas, supporting materials, and meeting summaries as needed
• Ensure meetings are well-organized, with clear inputs and follow-through
• Track actions and next steps to help maintain momentum

Content & Materials Support

• Support leader with creation of clear, well-structured summaries and talking points
• Translate inputs into organized, easy-to-consume formats

Adaptability & Execution

• Operate effectively in an environment where priorities shift frequently
• Demonstrate flexibility and resilience in responding to changing demands
• Maintain organization and forward progress even with limited direction or evolving clarity

Operational Support

• Manage travel, logistics, expense reporting with accuracy and timeliness and approval requests
• Identify opportunities to improve organization and ways of working
• Support ongoing data management and compliance-related activities for the HRBP team, including maintaining, reviewing, and ensuring accuracy in alignment with established standards and requirements

Confidentiality & Judgment

• Handle highly sensitive employee and organizational information with discretion
• Exercise sound judgment across competing priorities and stakeholder interactions

Qualifications

Required:

• 7–10+ years of experience supporting senior leaders (VP+), preferably in fast-paced environments
• Ability to work full-time on-site in Westwood, MA or Johnston, RI
• Exceptional organizational skills with strong attention to detail
• Strong written and verbal communication skills
• Advanced proficiency in Microsoft Office (Outlook, PowerPoint, Excel, Teams)
• Proven ability to anticipate needs, reprioritize quickly, and operate independently

Preferred:

• Experience supporting HR, Talent, or corporate functions
• Experience working in highly dynamic or matrixed environments
• Bachelor’s degree (or equivalent experience)

Core Capabilities

• Adaptability & Flexibility – Ability to pivot quickly and respond to shifting priorities
• Comfort with Ambiguity – Operates effectively in evolving, less-defined environments
• Organization & Follow-Through – Maintains structure across multiple workstreams
• Executive Presence – Communicates with professionalism and clarity
• Judgment & Discretion – Handles sensitive matters appropriately

What Success Looks Like

• Creates structure and clarity in a fast-moving, changing environment
• Ensures the leader remains prepared, organized, and focused
• Helps work move forward consistently despite shifting priorities and ambiguity
• Brings a steady, reliable presence to a dynamic leadership environment

Hours & Work Schedule: In-office

• Hours per Week: 40

• Work Schedule: Monday-Friday

• Westwood, MA or Johnston, RI

Pay Transparency

The salary range for this position is $48.55-$63.94 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.