Job Description

Senior Business Support Specialist

Ever feel burnt out by bureaucracy? Us too. That’s why we’re changing the way we work— for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here https://www.bayer.com/en/strategy/strategy

TASKS AND RESPONSABILITIES

• Direct cooperation with internal stakeholders, providing business support and executing requests with a high level of complexity according to process documentation.
• Understand, monitor and take proper action regarding KPIs
• Support, follow-up, escalate and seek for solutions of identified issues across teams.
• Propose and contribute to process improvements and identify process exceptions. Update official process documentation.
• Prepare and conduct internal trainings (process and tools related) in form of 1:1 work shadowing or/and group trainings.
• Organize and participate in problem solving groups.
• Peer Feedback and support to the team in daily tasks.
• Support Capability Community Lead, Experts and the team in operational topics, follow-up on issues/escalations.
• Provide knowledge transfers and trainings to new hires.
• Co-creation: Collaborate with stakeholders to identify new business needs and opportunities for growth.
• Task Prioritization: Effectively prioritize tasks to ensure alignment with team goals and business objectives.

WHO YOU ARE

• Advanced knowledge of the relevant IT systems.
• Understanding of the main and related Business Support processes.
• Proven professional experience in the respective process.
• Experience in Shared Service Center Set-up (as an advantage).
• Specific qualifications are defined by the process requirements (profile).
• Ability to use Microsoft Office 365 on advanced level.
• English at least C1; fluent in written and spoken; second language: level of skills. in spoken and written according to the position requirements.
• Strong communication skills with stakeholders of all levels.
• Ability to work independently and to work collaboratively within a team.
• Ability to operate in a highly intercultural environment.
• Extraordinary customer service skills.
• Dedication and accuracy.
• Organizational skills, motivation and eagerness to learn.
• Flexibility in accepting new challenges (e.g. transitions, projects).
• Strong interpersonal and problem-solving skills required for investigating, responding and solving stakeholder issues.
• Proactive attitude.
• Ability to plan ahead and work adequately to meet tight deadlines.
• Ability to moderate remote and onsite meetings.
• Use of Power BI, Power Automate, Teams and Share Point.

WHAT WE OFFER YOU

• Hybrid Working Style.
• Full time employment contract.
• Wide range of development opportunities.
• Competitive salary.
• Attractive benefits package.
• Good working conditions and comfortable working environment.
• The compatibility of family and career is important to us. We support flexible working time models and the option of working from home.

En Bayer creemos en la diversidad, la equidad y la inclusión. Nuestro objetivo es crear un entorno en el que todos puedan sentirse auténticos, respetados e igualmente valorados. Todos los días nos esforzamos por reflejar nuestros valores a través de las capacidades únicas, las experiencias personales y las aspiraciones de nuestra gente. Buscamos intencionalmente la diversidad para permitir que nuestra gente desarrolle su máximo potencial y animar a otros a que también lo hagan. Nuestra empresa gana, cuando aprovechamos nuestras capacidades para liderar la transformación cultural en nuestro negocio, impactando positivamente a la sociedad.

Los candidatos que cumplan con los requisitos basados en el perfil del puesto serán considerados para el empleo independientemente de su discapacidad física, raza, color, religión, sexo, edad, orientación sexual, identidad de género y no estarán en desventaja si están desempleados.

Application Period: 05/03/2026 - 19/03/2026 Reference Code: 862686
Division: Enabling Functions Location: Costa Rica : Heredia : Heredia
Functional Area: General Administration & Corporate Services Position Grade: SS2
Employment Type: Regular Work Time: Full-Time
Contact Us
Address
Heredia, Costa Rica