Job Description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Deliver employee relations (ER) support across Ameriprise India. Manage inbound queries submitted to the HR Service Center requiring general ER guidance to ensure compliance with HR policies, including providing consultation to employees, leaders, and HRBP on employee relations issues such as attendance, behavior, performance and policy violations. Provide intake and partner closely with the India ER COE in complex cases of harassment, discrimination etc. to ensure consistent case management and escalation procedures.

Key Responsibilities:

ER Case Management

• Serve as the first point of contact for ER cases in India routed through HR Service Center.
• Manage assigned cases in a timely manner from intake to closure including fact-finding, documentation, risk assessment, and resolution.
• Handle issues related to performance, attendance, behavioral concerns, and policy violations.

Manager & Employee Advisory

• Provide direct ER consultation to managers and employees on workplace concerns.
• Advise on terminations, notice period queries, final settlement (F&F), and rehire eligibility.
• Guide leaders on disciplinary actions, performance improvement processes, and documentation standards.

Absence & Leave Management Support

• Provide ER-related support for leave of absence (LOA), alternate work arrangements (AWA), Medical accommodations and related scenarios.
• Guide employees and managers on policy application, eligibility, and process related to absence management.
• Partner with HR operations to ensure seamless execution and compliance.

Reporting, Documentation & Process Improvement

• Maintain accurate and comprehensive ER case documentation.
• Track case metrics and identify trends, root causes, and repeat issues.
• Provide insights to ER COE and HRBPs to support proactive risk mitigation.

Required qualification:

• 3-5 years of relevant experience
• Strong written and verbal communication skills.
• Ability to recognize financial impacts and respond or escalate, as appropriate.
• Ability to take initiative and remain team player, act proactively, and think creatively.
• Ability to work independently following established procedures.
• Intermediate computer skills, including MS Word, Excel, Outlook and PowerPoint.

Preferred qualification:

• Experience and knowledge of Employment/Labor laws, POSH etc.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full time

(2:00p-10:30p)

AWMPO AWMP&S President's Office

Human Capital

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.