Job Description

In this role, you will…

• Develop Channel Strategy: Translate broader business goals into actionable email and SMS strategies across programs and customer journeys. You ensure every tactic serves a clear purpose and aligns with long-term growth.
• Connect Strategy to Broader Ecosystem: Connect channel strategy to the wider ecosystem, ensuring your plans align with cross-channel orchestration and customer experience design. You focus on how campaigns fit into a larger system.
• Support Discovery & Gather Insights: Lead channel-specific discovery inputs for new initiatives, helping to synthesize data into opportunity areas and roadmap recommendations. You identify trends across programs and translate them into strategic improvements.
• Build Lifecycle & Contact Strategies: Develop 1:1 contact strategies across email, SMS, and push, defining the specific sequencing, segmentation, and personalization for each journey.
• Guide Cross-Functional Execution: Work closely with Creative, CX, Analytics, and Tech teams to ensure your strategy is clearly understood and effectively executed. You provide the "strategic glue" during the build phase.
• Define Measurement & Optimization: Define and implement measurement approaches to track how channel performance impacts business outcomes. Own the testing roadmap, ensuring learnings are documented and shared across the team.

Be Accountable and Responsible

• Own Program-Level Outcomes: Take responsibility for the strategic success of specific programs, ensuring they meet performance targets and maintain high quality.
• Inform Roadmaps & Prioritization: Provide data-backed recommendations for roadmap prioritization, helping to identify the highest-impact opportunities.
• Validate Strategic Output Alignment: Ensure all campaign and journey designs align with data capabilities and the intended customer experience.
• Identify Implementation Risks: Proactively flag potential dependencies or gaps in data and orchestration that could hinder campaign performance.
• Create Clear Strategic Deliverables: Develop compelling presentations and briefs that drive clarity and gain stakeholder buy-in for your initiatives.

Qualifications We’re Looking For

• Core Strategic Expertise: 3–5 years of experience in email, SMS, or owned-channel strategy, with a track record of managing multi-touch customer journeys.
• Education Bachelor’s degree or equivalent professional experience.
• Lifecycle Proficiency: Strong understanding of lifecycle marketing, journey mapping, segmentation, and personalization tactics.
• Data-Informed Design: Ability to work with data teams to understand platform constraints and translate data insights into campaign improvements.
• Effective Communication: Ability to explain strategic concepts clearly and lead collaborative conversations with cross-functional partners.

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $68,400 - $100,350, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

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