Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Room 15209, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Time as Reported / Per Diem

Scheduled Weekly Hours:

As Scheduled

Department:

500107 Patient Experience Ofc

Work Shift:

UR - Day (United States of America)

Range:

UR URG 111 H

Compensation Range:

$30.68 - $46.02

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Designs, plans, conducts and evaluates quality based education, competencies and training for an organization-wide program. Functions as the owner of the program's development and delivery. Formulates educational plans and training processes. Responsible for the needs assessment, development, implementation and evaluation of a number of educational programs. Develops and implements an education curriculum that supports onboarding, as well as ongoing competencies, for appropriate employees.

ESSENTIAL FUNCTIONS

• Develops and oversees progressive, ongoing education programs for an organization by utilizing current literature. Makes recommendations to leadership and stakeholders. Monitors and evaluates results of critical program aspects, including curriculum evaluation. Identifies gaps for improvement and leads the development and implementation of solutions.
• Reviews program metrics to determine efficacy. Makes recommendations and implements curriculum improvements to meet program goals. Establishes or updates existing standards, creating new policy/process/procedures as needed. Communicates to team members routinely to develop common understanding and expectations for employees.
• Communicates progress to appropriate managers, team leads and/or supervisors using standardized evaluation tools. Reviews and considers additional educational initiatives for inclusion as they arise from literature, external or internal regulations/policies.
• Performs regular site and co-visits to support employees, utilizing skills such as motivational interviewing, shared decision making and comprehensive assessments.
• Participates in team development of processes to support planning, policy adherence and other management initiatives.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Master's degree and 4 years of training experience required
• Or equivalent combination of education and experience
• Clinical experience preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.