Job Description

The EDI Communications Technician is responsible for managing and supporting Electronic Data Interchange communications, with a primary focus on configuring AS2 servers, managing digital certificates, and ensuring reliable data exchange. This role includes system setup, certificate renewals, testing and go-live coordination, troubleshooting communication issues, and providing technical support to maintain seamless EDI operations.

Responsibilities

• Lead onboarding efforts for new customer AS2 connections
• Onboard new EDI trading partners and establish secure communications
• Generate AS2 certificates for customers and coordinate renewals with trading partners
• Work with customers to manage and renew expiring AS2 certificates
• Perform EDI and AS2 module upgrades in both development and production environments
• Provide technical support to internal teams and external customers
• Generate SFTP public/private keys for new EDI implementations and coordinate secure connection setup with trading partners

Education & Experience

• 2+ years of experience in EDI, transportation, or the software industry (required)
• Hands-on experience with AS2 setup and maintenance (required)
• Experience creating or modifying templates (preferred)
• Intermediate proficiency in Microsoft Office Suite
• Experience providing technical support to customers (preferred)
• Working knowledge of the transportation industry (preferred)

Why McLeod?

At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success. When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.